Matthew Needham
Director of Information Technology at American Mensa- Claim this Profile
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English -
Topline Score
Bio
Rick Hendrickson, CTFL, CMT
Matthew is a detail-oriented mentor consistently dedicated to the quality of both his work and the guidance he imparts.
Eric Burton
Matthew is a consummate professional and very rapid learner. His innate skills are amplified by a passion for technology that rivals any I have seen previously.
Rick Hendrickson, CTFL, CMT
Matthew is a detail-oriented mentor consistently dedicated to the quality of both his work and the guidance he imparts.
Eric Burton
Matthew is a consummate professional and very rapid learner. His innate skills are amplified by a passion for technology that rivals any I have seen previously.
Rick Hendrickson, CTFL, CMT
Matthew is a detail-oriented mentor consistently dedicated to the quality of both his work and the guidance he imparts.
Eric Burton
Matthew is a consummate professional and very rapid learner. His innate skills are amplified by a passion for technology that rivals any I have seen previously.
Rick Hendrickson, CTFL, CMT
Matthew is a detail-oriented mentor consistently dedicated to the quality of both his work and the guidance he imparts.
Eric Burton
Matthew is a consummate professional and very rapid learner. His innate skills are amplified by a passion for technology that rivals any I have seen previously.
Credentials
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CCNA Cyber Ops
CiscoFeb, 2018- Nov, 2024 -
Cisco Certified Network Associate
CiscoApr, 2012- Nov, 2024 -
Cisco Certified Network Associate Security
CiscoJul, 2012- Nov, 2024 -
Cisco Certified Network Associate Wireless
CiscoJun, 2015- Nov, 2024 -
Security+
CompTIAMar, 2011- Nov, 2024 -
New Manager Foundations
Lynda.com
Experience
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American Mensa
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Director of Information Technology
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Oct 2013 - Present
Strategy and Planning• Formulate and deploy long-term strategic plans for acquiring and enabling efficient information processing and communication technologies• Manage IT Department operational and strategic planning, including fostering innovation, planning projects, and organization and allocating of IT resourcesAcquisition and Deployment• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems• Manage financial responsibility for the IT Department, including purchasing, budgeting, and budget review• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provisionOperational Management• Where necessary, re-engineer applications to align them with business processes, tactical planning, and strategic vision• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals• Practice asset management for IT hardware, software, and equipment• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions Show less
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Systems Administrator
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Dec 2012 - Oct 2013
• Managed Active Directory, GPO policies, WSUS server, and Exchange 2010• Migrated IIS/ColdFusion websites from 32bit IIS6 to 64bit IIS7.5• Completed an Active Directory migration to a Windows Server 2003 domain from a Windows NT4.0 domain• Deployed an infrastructure monitoring and centralized syslog management solution using Salt, OpsView, Logstash, and GrayLog2• Used nmap and Visio to create extensive network and server documentation for day-to-day use and for disaster recovery• Used Wireshark and tcpdump to help diagnose and resolve network reliability issues • Hardened security configurations on Linux and Windows servers to reduce the attack surface area• Managed the Symantec Endpoint Protection centralized anti-virus solution• Developed a software baseline and scripts to regularly maintain and deploy software patches• Implemented GPO policies to ensure vulnerable software is patched consistently and to prevent known malicious software from being installed• Discovered and remedied several security issues with the configuration of the Windows and Linux servers and various websites Show less
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Acer
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Taiwan
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Computer Hardware Manufacturing
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700 & Above Employee
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Engineering Technician
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Apr 2011 - Dec 2012
· Administered the PC Doctor network-based PC and notebook evaluation and troubleshooting system · Managed CentOS DHCP, PXE, and reporting servers and five Windows Server 2008 HTTP, database, and reporting servers · Designed a routine maintenance and update schedule for the servers · Coordinated with various department leaders to ensure server downtime would have minimal impact on their operations · Implemented, deployed, and maintained Acer's network-based software reload system · Resolved an intermittent network connectivity problem affecting day-to-day repair operations Show less
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Web Content Manager
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Jun 2008 - Apr 2011
· Developed and managed support documents for gateway.com, emachines.com, acer.com, and internal websites for customers and employees · Merged policies and procedures of web support teams after acquisition of Gateway, Inc. · Developed small web applications to optimize workflow in the department to increase productivity · Created a detailed style guide for use on all online support documents including product specification pages, FAQ pages, and knowledge base documents · Managed a small team during a migration of support content from a legacy content management system to a RightNow powered content management system · Developed a PHP and MySQL-based internal web application used throughout the company for various tasks including tracking inter-departmental communication and requests, processing all customer product replacement and refunds, and facilitating a small product recall, while providing detailed reports for each activity Show less
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Level 2 Customer Service Technician
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Apr 2007 - Jun 2008
· Backup supervisory duties when Team Leaders or Supervisors were unavailable · Provided advanced operating system and software support · Above and beyond customer support to resolve issues that were escalated from lower tier · Step-by-step instructions for hardware installation and operating system and software how-tos · Outbound call support to resolve escalated issues
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Customer Service Technician / Remote Agent
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Feb 2006 - Sep 2007
· Hardware troubleshooting support for notebooks, desktops, projectors, and monitors · Basic operating system and bundled software configuration and troubleshooting · Maintained above average call time and resolution statistics · Worked remotely with minimal supervision
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All Computer and Office Supplies
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Killeen/Temple, Texas Area
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Lead Repair Technician
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Jul 2005 - Jan 2006
· Replaced hardware components for notebooks, desktops, scanners, and printers of various brands · Created training documentation on basic hardware and software troubleshooting for new employees · Installation and troubleshooting of various operating systems including, Windows XP, Windows Vista, Mac OS X, and Linux · Backed up sensitive information for customers to DVD and USB media · Diagnosed and removed malware and viruses from customer's computers · Replaced hardware components for notebooks, desktops, scanners, and printers of various brands · Created training documentation on basic hardware and software troubleshooting for new employees · Installation and troubleshooting of various operating systems including, Windows XP, Windows Vista, Mac OS X, and Linux · Backed up sensitive information for customers to DVD and USB media · Diagnosed and removed malware and viruses from customer's computers
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Education
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2018 - 2020
Tarrant County College
Associate's degree, General Studies -
2010 - 2012
Central Texas College
Associate Degree, Network Professional Specialization -
Copperas Cove High School, Copperas Cove Texas
High School Diploma
Community
