Sr Project Manager

• Mar 2018 - Present

Certified Residential Real Estate Appraiser

• 2005 - Present

Project Manager

• Feb 2015 - Feb 2018

Program Lead coordinating Infrastructure, Software, Automation, Networking and other resources and deliverable s, within the Information Solutions Department. Primary responsibility is to define, build and deliver multiple ITS applications and global core model enterprise systems related to the new construction of a capital building projects. Deliver the IS Infrastructure and Software required to operate the new buildings. Responsible for planning, coordinating, and managing all IS ITS activities. Show less

Deskside Services

• May 2010 - Apr 2014

SR Project Manager Responsible for project managing the implementation of new desk side services business into the CompuCom operation for Fortune 500 customers. Managing projects from concept through completion and developing project requirement documents for the CIGNA account. Budgets up to 5 million dollars.. Manage project plans, risk management plans, delivery processes, communication plans, reporting/auditing plans, vendor/tool selection, and BCP training. Additional project tasks include executive reporting, quality, budgets, and service readiness/project closure. Manage systems-related Projects that support the CIGNA account for desk side services, which include, Microsoft Windows Server; Microsoft Office 365; Microsoft Azure & System Center 2012 R2; and Microsoft Cloud technologies. HP Asset Manager; HP Service Manager; Contact Center VOIP Migrations from Avaya analog phones to Cisco VOIP phones. IVR software (Java) upgrades for Nortel IVR’s and CISCO Unified Contact Center rollout/deployments to Mid Size Call Centers (300-1,000 agents) centers. Additional Project Management experience managing infrastructure projects relating to Avaya PBX upgrades(hardware & software), PC/Mobile refresh, Cisco Routers/Switch upgrades, MPLS cutovers in Contact Centers, Desktop migrations from Windows XP to Windows 7 & 8 in Contact Centers (300-1000 users), Eloyalty, CTI, IEX, and others call centers software deployments. Strong process orientation and a solid understanding of project management techniques, methodologies, and best practices. Show less

Site Lead

• Jul 2004 - May 2010

A results-oriented information technology executive with more than 13 years of experience strongly impacting corporate performance through expert development, enhancement, and orchestration of complex technical products/platforms. Visionary leader focused on driving technical teams/cross-functional groups in the strategic development, implementation, and advancement of multi-million dollar information technology systems in support of high-priority organizational objectives. Oversee overall system integrity, reliability, security, computing, networking, and communications along with cost-effective continual delivery of emerging products that enhance services, address technical needs, provide solutions, and accommodate future growth across the organization. Analyze business requirements/recommend solutions. Show less

Site Lead

• 2000 - 2004