Chief Information Officer (CIO)

• Oct 2021 - Present

Reporting to the CEO. Responsible for leading the organistions Business Transformation & technology functions from a strategic level. With a strong focus on innovation to support organisational growth and efficiencies through the adoption of industry best practice technologies that enhance our client engagement, end user experience and make a difference in the industry. Reporting to the CEO. Responsible for leading the organistions Business Transformation & technology functions from a strategic level. With a strong focus on innovation to support organisational growth and efficiencies through the adoption of industry best practice technologies that enhance our client engagement, end user experience and make a difference in the industry.

Head of Agile Delivery & Support

• May 2021 - Oct 2021

Head of Infrastructure & DevOps

• Nov 2019 - May 2021

Information Technology Manager

• Oct 2016 - Oct 2019

─ Integral role as part of a broader digital transformation, responsible developing & implementing field mobility & integration IT solutions─ Full responsibility in maintaining & updating project registry which involve managing IT projects, reporting progress status, identifying risk, observing strict compliance and monitoring budget─ Supervision of the IT Development Team comprised of project managers, business analysts, developers, other project roles, key partners & third-party vendors─ Attainment of business process improvement by implementing IT innovation & change─ Demonstration of skills in performing the following tasks: - Implementation of IT roadmap in adherence to the established timeframes;- Oversight of infrastructure upgrades transition; - Development and execution of new and upgraded business solutions; - Negotiations of vendor agreements and relationships; - Preparation of regular status reports for projects of the IT teams along with the business as usual (BAU) IT operations reports and scorecards to measure Utilisation, Time for a process to occur and various information for the Leadership Team and Board of Directors; and- Creation and administration of business continuity and disaster recovery plan and testing─ Key efforts in maintaining security, reliability, scalability, performance & consistent operations of technology infrastructure and business solutions─ Cultivation of key partner and third-party contracts and relationships to ensure availability & accessibility of IT infrastructure & business solutions─ Spearheading of a business-to-business (B2B) integration project that was worth $1M involving the deployment of the newly digital platform between Comdain Infrastructure and one of their major clients Multinet Gas (Australian Gas Infrastructure Group). This Integration Platform as a Service (iPaaS) platform called Dell Boomi sends over 150,000 end-to-end work orders annually consisting of API management & master data management

Information Technology Infrastructure Manager

• Aug 2012 - Oct 2016

─ Expert leadership to all technology services encompassing network, application hosting services, workplaces provision, application development, support and maintenance and project work─ Hands-on support to helpdesk 2nd and 3rd level escalation to more than 400 staff ─ Cultivation of positive relationships with various professionals such as third-party software providers, external IT service providers and other stakeholders─ Supervision of the Infrastructure & Support Team and Integration and Development Project Team through the application of ITIL detailed practices─ Successful execution of the following IT initiatives:- Infrastructure & support strategy; - Major IT projects delivery encompassing system updates, upgrades, migrations and outages;- Change initiatives and improvements─ Major contributions in the overall infrastructure and process improvement throughout the business, while maintaining operational standards for company systems─ Effective stakeholder negotiations which led to the attainment of successful project outcomes─ Orchestration of the following projects for the company:- Sydney Water, NSW Water Authority, management of IT mobilisation activities as well as creation and maintenance of in-house field mobility application across more than 45 field devices in 2017; and - Multinet Gas (Australian Gas Infrastructure Group), Victoria Gas Authority since 2012, directing IT mobilisation initiatives along with full system integration development with client system & in-house field mobility application across over 110 field devices─ Oversight of the Microsoft SharePoint 2013 rollout which drove future of productivity with features such as Document Management, File Sharing, Intranet User Interface, Metadata, Business Intelligence and Powerful Search Capabilities─ Development of strategic plan which involved moving all Comdain physical servers to a VMware virtualization environment as well a next generation MPLS ‘Layer 3’ security network

Systems Administrator

• Sep 2009 - Aug 2012

─ Provision of 1st and 2nd level helpdesk support to approximately 100 staff and technical assistance to level 1 support staff ─ Fulfillment of the installation, configuration and maintenance of servers, networks, desktop applications and various infrastructure systems─ Administration of Active Directory domains while directing stakeholders and vendors─ Completion of the seamless migration of new offices, sites and staff

Information Technology Engineer

• Aug 2007 - Aug 2009

─ Prompt resolution of IT and computer needs of more than 400 small to medium business ─ Effectual hardware and software sales and support to staff ─ Prompt resolution of IT and computer needs of more than 400 small to medium business ─ Effectual hardware and software sales and support to staff

General Manager

• Apr 2003 - Aug 2007

Network Administrator

• Aug 2001 - Apr 2003

Information Technology Support Technician

• May 2001 - Aug 2001