Experience

Amazon Games

• United States
• Entertainment Providers
• 700 & Above Employee

• Senior Producer Live Operations

  • Dec 2022 - Present

  United States

• Producer, Live Operations

  • May 2021 - Dec 2022

• Quality Assurance Engineer

  • Aug 2020 - May 2021



Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Project Manager

  • Jun 2018 - Aug 2020

  Irvine, CA A Project Manager apart of a fast-paced team environment. Job success is based on having excellent communication, organization skills and customer services skills coupled with the ability to provide fast-turnaround on requests. Work closely with test management on a variety of JIRA, Test Case Management, 3rd party tools / software. and a variety of test process improvement projects that support the department’s needs. Support all tools and software by maintaining updates,, create automation /… Show more A Project Manager apart of a fast-paced team environment. Job success is based on having excellent communication, organization skills and customer services skills coupled with the ability to provide fast-turnaround on requests. Work closely with test management on a variety of JIRA, Test Case Management, 3rd party tools / software. and a variety of test process improvement projects that support the department’s needs. Support all tools and software by maintaining updates,, create automation / scripts and providing technical end user training. • Strong knowledge of the mobile space, supporting a device farm in its entirety (deployment, hardware and back end infrastructure support). This includes mobile automation and APIs. • Lead process engineering and automation efforts for the Mobile Device farm to support cross-functional partnerships. • Understanding of back end systems and infrastructure to support and maintain above software / tools. • Product testing during POCs and updates as well as providing technical end user training for all above software / tools. • Work with stakeholders, leads, test managers and regional offices, improving process efficiencies and ultimately project success. • Work with internal and third-party vendors to champion and provide oversight on operational business initiatives. • Ability to collaborate across multiple QA teams including IT Groups and regional offices (CN, EU, TW, KR) • Execution of multiple projects with minimal oversight. • Issue and risk management and internal / external communication, using data to drive new initiatives. • Proven problem solving and issue resolution skills. • Scripting and coding knowledge. • Excellent presentation and written communication skills, providing reports and updates to all stakeholders. • Skills in multi-tasking, time management & organization. • SCRUM/Agile, ISTQB / AT*SQA Certifications

• QA Test Analyst III

  • Mar 2017 - Jun 2018

  Irvine, California

• QA Test Analyst II

  • Jul 2015 - Mar 2017

  Irvine, CA • Partner with stakeholders to collaboratively identify and meet quality objectives. • Develop test cases and estimate execution time. • Execute test, capture test results, and measure impact. • Report on the design experience and test results. • Ensure test documentation and results are maintained. • Participate in test closure activities. • Developing and implementing tools and documentation for workflow improvements. • Mentored newer testers on testing methodologies and… Show more • Partner with stakeholders to collaboratively identify and meet quality objectives. • Develop test cases and estimate execution time. • Execute test, capture test results, and measure impact. • Report on the design experience and test results. • Ensure test documentation and results are maintained. • Participate in test closure activities. • Developing and implementing tools and documentation for workflow improvements. • Mentored newer testers on testing methodologies and developed training material for testing specific sub-team work.

• QA Test Analyst 1

  • Sep 2014 - Jul 2015

  Irvine, CA • Executed integration and regression tests for multiple project titles with a primary focus on the Heroes of the Storm and Starcraft II • Parsed forums traffic/third party sources for live issues to report product defects. • Participated in live deployment test verification for both Starcraft II and Heroes of the Storm. • Validate fixes pushed to live environments. • Ensure test documentation and results were maintained. • Participated in Gold Master testing for Heroes of… Show more • Executed integration and regression tests for multiple project titles with a primary focus on the Heroes of the Storm and Starcraft II • Parsed forums traffic/third party sources for live issues to report product defects. • Participated in live deployment test verification for both Starcraft II and Heroes of the Storm. • Validate fixes pushed to live environments. • Ensure test documentation and results were maintained. • Participated in Gold Master testing for Heroes of the Storm • Heavily involved in account creation and account documentation.