Matthew Howes
Client Services Engineer at Envelop Technologies- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
New York City Metropolitan Area
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Experience
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Envelop Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Client Services Engineer
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Jan 2019 - Present
-Serve as a technical contact for clients, providing ongoing support and ensuring customer satisfaction -Perform system analysis, troubleshooting, and problem resolution, resolving technical issues in a timely and efficient manner -Collaborate with cross-functional teams to implement technical solutions that meet client needs -Manage and maintain client systems, ensuring optimal performance and security -Create and maintain technical documentation, including user manuals, installation guides, and system diagrams -Deep familiarity of business software i.e. Bloomberg, Eze, Office365, Mimecast. Securonix, Cohesity. Show less
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Education
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Saint Joseph's University
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