Experience

CPI Books UK

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Prepress Operator

  • Dec 2020 - Present

  Image manipulation and book cover reproduction/creation using Adobe products as well as text scanning and alignment of scanned and digital files Image manipulation and book cover reproduction/creation using Adobe products as well as text scanning and alignment of scanned and digital files



Aspen Pumps Group

• United Kingdom
• International Trade and Development
• 1 - 100 Employee

• Administrative Coordinator

  • Jun 2017 - Nov 2020

  Supporting the business with a broad selection of responsibilities including but not limited to: Multi-site maintenance contracts and PMVs, forklift and other plant maintenance, creation and running of high level excel tools bespoke for each department including purchasing/shipment tracking and annual savings trackers for multiple members of the SMT. Additional day to day tasks would consist of liaising with suppliers and coordinating purchases and timely delivery from overseas manufacturers. Show less



Veritek Global Ltd

• United Kingdom
• Machinery Manufacturing
• 100 - 200 Employee

• Operations Analyst

  • Nov 2016 - Feb 2017

  Supporting the Senior Management Team and team leaders within the organisation in creating, managing and analysing Excel reports with a view to identifying pinch points and areas of concern within the business. Producing well-developed information packs for findings to be presented clearly to relevant personnel.

• Service Delivery Manager

  • Aug 2015 - Nov 2016

  Directly responsible for communicating with and satisfying the requirements of senior management for digital imaging healthcare accounts. ● First point of contact for the internal and external senior management teams. ● Ensuring the customer is getting what they require from the business and progress any ad hoc requests or process changes through Veritek’s ISO processes/procedures. ● Escalation and resolution management.● KPI / SLA management including monthly/quarterly reporting and presentationsDue to a strategic change one of the largest accounts decided to take all engineer and customer support back in-house. This resulted in being involved in a TUPE transfer. I rejected the transfer due to long-distance travel or relocation requirements. Veritek invited me to trial a new role within the company, Operations Analyst, as this would suit my strengths. Show less

• Healthcare account technical support agent

  • Jun 2013 - Aug 2015

  Telephone and remote support for end users and engineers on behalf of a large multinational digital imaging healthcare account. Using reference guides and documentation to diagnose or fix issues with equipment. Ensuring accurate parts are ordered. Data accurately recorded within a bespoke CRM.In parallel with these responsibilities I was taking on free direct management of a multinational customer that required additional support and reporting. with my direction and assistance custom reports were developed and implemented to a high standard which allowed for accurate KPIs and SLAs to be set and met monthly. Additional weekly/monthly/quarterly reviews were implemented and a successful renegotiation of this contract delivered. These practices were also then transferred to a similar customer that I inherited from a key account manager that was leaving. The additional responsibilities resulted in becoming acting service delivery manager and eventual promotion to service delivery manager in August 2015 Show less



CPI Books UK

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Customer Services Account Executive

  • Nov 2009 - Jun 2013

  · Answering telephone calls and emails and assessing the customer’s needs;· Assisting customers with their queries or forwarding them to the correct department;· Greeting visitors in the office or arranging and participating in meetings;· General administrational duties to maintain customer records and analyse data;· Ordering books and putting through corrections on behalf of the customer;· Checking quality of files before being passed to prepress;· Communicating and liasing with related departments to ensure the highest standard of production is maintained, always following the job through and keeping the customer informed;· Assuming responsibilities of the Customer Services Manager and colleagues during absences. Show less

• Prepress Operator

  • Nov 2007 - Nov 2009

  · Scanning books and converting to a digital file using a combination of PitStop Pro and Acrobat Pro;· Correcting cover artwork using Adobe PhotoShop.

• Production/Bindery Operator

  • May 2004 - Nov 2007

  · Printing, binding, trimming (using guillotines) and packing books.