Matthew Horn
General Manager - Customer & Digital at Country Road Group- Claim this Profile
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Bio
Oliver Bruce
Matt is a gun. Wired with a strong bias for action, he also is an excellent strategic thinker - a deadly combo at Uber. I worked for in his team over a year, predominantly remotely from New Zealand. I was consistently impressed with how tightly he ran the Strategic Projects team which had a wide remit and stakeholder base to manage and a team at many different levels of their career. Matt excels at unpacking complexity and getting to the root of an issue quickly across multiple different verticals. He's also a stellar manager - self-aware, transparent, protective and encouraging of his team and great at managing upwards. I'll never forget his 10+ page self assessment during perf cycle on how he could become a better manager - the high standards of polish and rigour he holds the team to definitely start with how he manages himself! His sassy humour and stellar wit are notorious around the office. I hold Matt in very high regard as both a manager and a friend and would jump at the chance to work for him again at some stage.
Jason Triolo
Matt is the rare type of manager who makes a genuine effort to foster both personal and professional development within his team. He regularly sought out opportunities for his direct reports to learn, grow, and advance in their careers, while avoiding micro-management. I also give Matt credit for achieving something I had doubted was possible -- he took a disparate team of Operations Managers with wildly different areas of responsibility and brought us together in a rebranded and thematically unified direction. A clear example of aspirational leadership and standard-setting.
Oliver Bruce
Matt is a gun. Wired with a strong bias for action, he also is an excellent strategic thinker - a deadly combo at Uber. I worked for in his team over a year, predominantly remotely from New Zealand. I was consistently impressed with how tightly he ran the Strategic Projects team which had a wide remit and stakeholder base to manage and a team at many different levels of their career. Matt excels at unpacking complexity and getting to the root of an issue quickly across multiple different verticals. He's also a stellar manager - self-aware, transparent, protective and encouraging of his team and great at managing upwards. I'll never forget his 10+ page self assessment during perf cycle on how he could become a better manager - the high standards of polish and rigour he holds the team to definitely start with how he manages himself! His sassy humour and stellar wit are notorious around the office. I hold Matt in very high regard as both a manager and a friend and would jump at the chance to work for him again at some stage.
Jason Triolo
Matt is the rare type of manager who makes a genuine effort to foster both personal and professional development within his team. He regularly sought out opportunities for his direct reports to learn, grow, and advance in their careers, while avoiding micro-management. I also give Matt credit for achieving something I had doubted was possible -- he took a disparate team of Operations Managers with wildly different areas of responsibility and brought us together in a rebranded and thematically unified direction. A clear example of aspirational leadership and standard-setting.
Oliver Bruce
Matt is a gun. Wired with a strong bias for action, he also is an excellent strategic thinker - a deadly combo at Uber. I worked for in his team over a year, predominantly remotely from New Zealand. I was consistently impressed with how tightly he ran the Strategic Projects team which had a wide remit and stakeholder base to manage and a team at many different levels of their career. Matt excels at unpacking complexity and getting to the root of an issue quickly across multiple different verticals. He's also a stellar manager - self-aware, transparent, protective and encouraging of his team and great at managing upwards. I'll never forget his 10+ page self assessment during perf cycle on how he could become a better manager - the high standards of polish and rigour he holds the team to definitely start with how he manages himself! His sassy humour and stellar wit are notorious around the office. I hold Matt in very high regard as both a manager and a friend and would jump at the chance to work for him again at some stage.
Jason Triolo
Matt is the rare type of manager who makes a genuine effort to foster both personal and professional development within his team. He regularly sought out opportunities for his direct reports to learn, grow, and advance in their careers, while avoiding micro-management. I also give Matt credit for achieving something I had doubted was possible -- he took a disparate team of Operations Managers with wildly different areas of responsibility and brought us together in a rebranded and thematically unified direction. A clear example of aspirational leadership and standard-setting.
Oliver Bruce
Matt is a gun. Wired with a strong bias for action, he also is an excellent strategic thinker - a deadly combo at Uber. I worked for in his team over a year, predominantly remotely from New Zealand. I was consistently impressed with how tightly he ran the Strategic Projects team which had a wide remit and stakeholder base to manage and a team at many different levels of their career. Matt excels at unpacking complexity and getting to the root of an issue quickly across multiple different verticals. He's also a stellar manager - self-aware, transparent, protective and encouraging of his team and great at managing upwards. I'll never forget his 10+ page self assessment during perf cycle on how he could become a better manager - the high standards of polish and rigour he holds the team to definitely start with how he manages himself! His sassy humour and stellar wit are notorious around the office. I hold Matt in very high regard as both a manager and a friend and would jump at the chance to work for him again at some stage.
Jason Triolo
Matt is the rare type of manager who makes a genuine effort to foster both personal and professional development within his team. He regularly sought out opportunities for his direct reports to learn, grow, and advance in their careers, while avoiding micro-management. I also give Matt credit for achieving something I had doubted was possible -- he took a disparate team of Operations Managers with wildly different areas of responsibility and brought us together in a rebranded and thematically unified direction. A clear example of aspirational leadership and standard-setting.
Experience
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Country Road Group
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Australia
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Retail
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700 & Above Employee
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General Manager - Customer & Digital
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Jul 2022 - Present
The Country Road Group is one of Australia's largest specialty fashion retailers and a design-led portfolio of premium brands. The Group comprises five brands - Country Road, Witchery, Mimco, Trenery and Politix - and is part of leading Southern Hemisphere retail group, Woolworths Holdings Limited (South Africa).As General Manager - Customer & Digital, Matt is responsible for defining and owning a comprehensive, omnichannel strategy for the Group in digital - as well its strategy to build lasting, profitable customer relationships through ownership of loyalty, data and insights, and customer service. His areas of responsibility are diverse – spanning from driving forward the Group’s performance digital marketing programs, to the development and growth of new sales and marketplace channels. Matt is also responsible for enhancing brand digital experiences through his ownership of the Group’s CX innovation pipeline. Ultimately, that also means Matt is one of the leaders more generally responsible for leading the Group’s efforts to innovate and transform itself from a digital and data perspective – and driving digital’s contribution to total sales from ~20% to ~40% over the coming years. Show less
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General Manager - Digital
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Mar 2020 - Jul 2022
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Uber
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United States
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Internet Marketplace Platforms
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700 & Above Employee
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Head of Victoria & Tasmania - Rides (Operations)
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Jun 2018 - Mar 2020
Uber is a 'peer-to-peer' transport and food-delivery marketplace platform. It has operations in 633 cities worldwide, and facilitates the movement of millions of people and deliveries every day.As Head of Victoria and Tasmania on the Rides side of the business, Matt led and managed one of the largest markets Uber has in Asia Pacific - with a discreet customer base of over 1.4 million Victorians and Tasmanians.
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Head of Strategic Projects, Australia & New Zealand (Strategy & Operations)
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Jun 2016 - Jun 2018
Strategic Projects is a team Matt founded within the business. It is, in essence, an internal incubator and accelerator - exploring and operationalising opportunities around new products, business verticals and markets in Australasia. The team builds strategic business cases - moving the strongest to pilot, and scaling successful pilots to sizeable, stand-alone business lines.In these roles, Matthew:- Is a key member of the leadership team of the Australasian transport business, responsible for defining the business’ new product strategy within the region. His core mandate is to drive meaningful, lockstep diversification in the business’ revenue sources on a 3 to 5 year timeline.- Manages the day-to-day operations of a variety of business lines – from large, very established verticals turning on $350m+ in revenue per annum, to the ‘greenfields’ establishment of entirely new verticals.- Quickly operationalised Strategic Projects as a newly established team, delivering a multimillion dollar sum in incremental revenue in the first 9 months, and increasing that ten-fold by the end of the first 18 months.- Spearheaded a series of initiatives in an established business line that grew monthly revenue by 350% in 15 months. This was achieved through a 57% improvement in conversation driven by, (i) reworking the customer journey/funnel, and (ii) working with third-party vendors to optimise their product and pricing mix based on customer data.- Manages a large, high-performing team with diverse cross-functional skill-sets. He receives consistently strong personal results as a manager in the quarterly company-wide ‘pulse check’ surveys. He tracks 18 percentage points higher than Australasian averages, and 12 percentage points higher than global averages. Show less
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THE ICONIC
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Australia
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Retail
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700 & Above Employee
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Head of Marketplace (Retail Operations)
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Feb 2012 - Jul 2016
THE ICONIC is Australia's largest and fastest growing domestic online fashion retailer - and has risen to become one of the country's most significant e-commerce players generally. THE ICONIC is now also part of the Global Fashion Group (“GFG”). In his main role as Head of Marketplace*, Matthew was directly responsible for one of the THE ICONIC’s top ten strategic priorities, reporting directly into the company’s directors. The role also had him individually accountable for delivering on a core component of the aggressive business plan THE ICONIC has committed itself to to its investors. In the role, Matthew: - Managed a discreet commercial unit that operates as a “business-within-a-business” at THE ICONIC, with responsibility for everything from daily operations/logistics and production matters, to accounts payable and customer service matter. - Had full ownership an eight-figure P&L, with direct responsibility for delivering on a key component of THE ICONIC’s annual business plan (which he also assisted in preparing insofar as it concerned his department). - Led departmental strategy and business development, setting both the short- and long-term strategy for Marketplace; including assortment strategy, identification of ‘white space’ opportunities, and setting target strategic commercial and operational partnerships. - Directly managed key accounts, as well as managing a supplier base of over 150 vendors; guiding them in assortment optimization, product selection, and operational best practice to improve customer experience. - Upwardly managed senior stakeholders, both domestically within THE ICONIC and globally with GFG, reporting directly in THE ICONIC’s directors and working very closely with the rest of its C-suite. *Marketplace is a commercial model where orders for products are fulfilled directly from supplier warehouses on a drop shipment basis – with the supplier wearing inventory risk in exchange for a reduced first margin. Show less
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King & Wood Mallesons
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Hong Kong
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Law Practice
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700 & Above Employee
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Solicitor
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Aug 2007 - Feb 2012
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Education
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University of Sydney
Bachelor of Laws (Hons) / Bachelor of International Studies (Politics)
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