Senior Network Architect

• Aug 2020 - Present

Senior Network Engineer

• Oct 2016 - Aug 2020

Designed, implemented, and supported LAN/WAN, VOIP, and Wireless infrastructure University Campus consisting of 5 buildings and a DRSite. o Maintain configuration and documentation information for all sites. o Utilize all Cisco equipment for router, switch,and wireless infrastructure needs. o DHCP and DNS management via Infoblox address management appliance with Microsoft server backend. o Worked with various vendors and systems administrators to ensure equipment and system requirements were met by network infrastructure. o Evaluate new equipment capabilities and make recommendations of use cases for equipment. o Designed implementation plan to ensure a 1 closet per floor architecture. Implemented alternate patch panel to switch to allow shorter patch cable usage and cleaner overall closets. o Remodeled two floors and advised closet and jack placements and layouts. o Use PRTG, Cisco Prime Infrastructure and Cherwell monitoring software for alerting,ticketing and change management. o Responsible for monthly maintenance window planning to ensure unexpected downtime was minimized. o Troubleshooting and resolution of all networking issues for area of responsibility, o Participated in on-call rotation for off hours assistance and resolution of issues. o Created troubleshooting cheat sheets to help Desktop support teams quickly identify source of issues as it relates to network connectivity. Show less

Infrastructure Analyst

• Jan 2016 - Oct 2016

o Designed, implemented, and supported LAN/WAN, VOIP, and Wireless infrastructure for 5 hospitals and 23 clinics. o Maintain configuration and documentation information for all sites. o Utilize all Cisco equipment for router, switch, VOIP, and wireless infrastructure needs. o DHCP and DNS management via Bluecat Network address management appliance. o Worked with various vendors and systems administrators to ensure equipment and system requirements were met by network infrastructure. o Evaluate new equipment capabilities and make recommendations of use cases for equipment. o Implemented design and managed cutover to four new networking closets implementing a one to one jack to switch port management philosophy. o Installed and configured all new equipment in each closet o Brought two new clinics online and integrated into the existing Trinity Infrastructure o Used Solarwinds Orion and Cisco Prime monitoring software for alert/change management. o Implemented twice a year maintenance windows to ensure firmware and code is maintained up to date on all infrastructure equipment. o Troubleshooting and resolution of all networking issues for area of responsibility and requests utilizing Service Now service desk ticketing software. o Participated in on-call rotation for off hours assistance and resolution of issues. o Created downtime evaluation documentation for sites to quickly identify correct team/department to contact in a downtime event. o Created troubleshooting cheat sheets to help Desktop support teams quickly identify source of issues as it relates to network connectivity. Show less

Manufacturing IT Analyst

• Aug 2013 - Jan 2016

o Designed and implemented manufacturing controls network, server and disaster recovery infrastructure from firewall to end user workstations. o Implemented disaster recovery backup solutions utilizing multiple backup platforms including: Veeam, Unitrends, Vranger, Symantec Backup Exec, Dell Appasure, and Acronis o Utilized Dell and Cisco firewalls, switches and wireless access points, Dell server hardware (blade, rack and stand-alone), storage, and Wyse thin clients. o Assisted in physical to virtual transitions utilizing VMWare and Hyper-V Hypervisors. o Performed network audits of existing infrastructure and worked with onsite IT personnel to implement improvements in existing infrastructure. o Evaluated packet capture of traffic flows to design and implement firewall rules and templates to implement with various deployments. o Assisted clients in infrastructure needs of new construction sites. Examine clients use cases and design, present and implement a complete network and server infrastructure. o Provided client support for service contract fulfillment. Resolved client problem tickets according to service contract SLA agreements. o Maintained controls network domain including: Active Directory, DHCP scopes, DNS, group policy, Mcafee Antivirus, IBM Endpoint manager and Solarwinds Orion. Show less

Client Services Specialist

• Jul 2012 - Aug 2013

o Supported employee’s IT requests for five state region o Provided level 1 and 2 support response on user trouble tickets for both Apple and Windows based end user workstations, phones, and tablets. o Managed system patching and software updates via SCCM and Apple remote desktop. o Processed employee provisioning of new hires and terminations for access to email, file systems, and software via active directory. o Maintained end user workstation group policies to ensure work station integrity. o Maintained disaster recovery process by scheduled backups via Symantec Backup Exec to a multiple tape backup repository and multiple external hard drives. Rotated 4 sets of backup media with 3 offsite at any given time. o Implemented bi-annual maintenance windows for installation of recent firmware and drivers for computers, mobile devices and switches. Show less

Geek Squad

• Jul 2009 - Jul 2012

o Repaired malfunctioning computers including: virus removal, software troubleshooting, hardware troubleshooting and installation. o Consistently met all expectations while receiving excellent feedback from clients assisted. o Performed tasks in a remote environment using LogMeIn Rescue and in store face to face. o Advised client on best solution for repair needs and provided alternate solutions with pros and cons. o Worked with clients to ensure satisfactory repair status. o Handled escalation issues from other agents of advanced issues and upset clients. Show less

Voice and Data Communications specialist

• Jun 1999 - May 2004

o Operated Mobile Subscriber Equipment switching shelters providing Telecommunications and WAN/LAN network communications to brigade and supported units. o Managed communications security keys and protocols to ensure secure communication of sensitive information. o Provided Electronic maintenance support and monitoring of voice and data networking shelters and equipment. o Maintained individual configurations and templates for all equipment assigned to my unit. o Programmed router configurations for Cisco routers including, 2000, 3000, and 4000 series routers. o Field tested new compact Single Shelter switching units for utilization in live environments. Evaluated the feasibility and shortcomings of units to report to General Dynamics for improvement. o Evaluated and trained new soldiers on proper maintenance and functionality of equipment. o Handled level 3 support escalations and assisted with vendor support as necessary to maintain equipment to mission ready status. Show less