Sales Professional

• Mar 2021 - Present

Integrated Solutions Consultant

• Nov 2020 - Mar 2021

*Outside sales representatives*Responsible for company vehicle*Management Level Position*Responsible for making sales within the consumer, business and firstnet areas.

Retail Sales Consultant

• Feb 2018 - Nov 2020

*Consistently exceeded sales goals by 130% by leveraging strong customer service and relationship marketing skills*Implemented comprehensive needs assessment mechanism to help recognize demand for plans and services*Managed, maintained and established business accounts with 200 devices*Executed problem-solving skills to determine solutions for clients in escalated situations*Ensured team-wide commitment to premiere customer service quality standards*Exceeded personal and corporate sales goals, consistently recognized as part of the top 15% of sales representatives in the local and regional markets*Maintained certification for Business & FirstNet Sales Expert*Managed storefront financial responsibilities, including deposits, inventory, maintenance, and processing financial transactions*Proud Member of the Apple Excellence Master Program*Worked directly with Apple support and Asurion to provide the customer with excellent tech support

General Merchandise/ Entertainment Manager

• Feb 2017 - Feb 2018

*Supports increasing sales in assigned area by assisting in effective merchandise presentation, including accurate and competitive pricing, proper signage, and in-stock and inventory levels.*Budgeting and forecasting sales; and assessing economic trends and community needs. *Models, enforces, and provides day to day direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs and complaints are addressed according to company guidelines and standards. *Ensures compliance with company policies and procedures by holding hourly associates accountable ; analyzing and interpreting reports ; implementing asset protection and safety controls; maintaining quality assurance standards; managing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on the execution of company programs and strategic initiatives. *Provides supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness. *Supports the management of financial performance of assigned area by ensuring that sales and profit goals are achieved; implementing plans to correct deficiencies in sales and profit goals. *Participates in community outreach programs and encourages and supports hourly associates in serving as good members of the community. *Upholds the company's open-door policy by meeting with associates and listening to concerns, researching issues, reviewing company policies and procedures , and providing resolutions for associates; seeking out associate comments and concerns by meeting with associates in their work areas.

Electronics Sales Associate

• Dec 2016 - Feb 2017

Overnight Floor Maintenance

• Jun 2016 - Dec 2016