Experience

Opinions LTD

• United States
• Market Research
• 1 - 100 Employee

• Assistant Manager

  • May 2016 - Present

  • Assist in hiring and training new staff by reviewing company policies with them and shadowing them during their first few days. • Support clients by providing information, answering questions, and reporting on daily job status. • Prepare reports by collecting, analyzing, and summarizing assignment information. • Ensure that interviewers are conducting studies with respondents politely and correctly. • Review respondents who have been recruited for studies to confirm that they meet certain quota requirements. • Complete various office-related tasks such as faxing, scanning, e-mailing, updating Excel spreadsheets, etc. Show less



Venture Data

• Market Research
• 100 - 200 Employee

• Shift Manager

  • Feb 2013 - May 2016

  In addition to all the responsibilities as Project Manager:• Manipulate project sample using cfmc software.• Install new software to assist with phone center dialing capabilities.• Communicate study needs and concerns as they arise.• Check interviewer attendance daily.• Assign interviewers to projects and move them as needed.

• Project Manager

  • Sep 2011 - Feb 2013

  In addition to all the responsibilities as Quality Assurance Supervisor:• Assess minimum and maximum times to reach daily goals and forward results to the shift manager.• Assign supervisor monitoring of interviewers to meet daily percentages.• Assist in new interviewer training with the hiring manager.

• Quality Assurance Supervisor

  • Jun 2010 - Sep 2011

  • Consistently monitor the progress of market research surveys being conducted by interviewers to ensure client satisfaction and accurate results. • Interact with interviewers by updating them on their performance and commending or disciplining as needed. • Monitor survey completion rates and forward results to the shift manager. • Continuously complete daily tasks specific to the Quality Assurance Supervisor position. • Supervisor of the quarter: July - September 2011

• Telephone Interviewer

  • Feb 2010 - Jun 2010

  • Conducted market research surveys for clients such as major car companies, prominent banks, and politicians.