Experience

Associated Time Instruments

• United States
• Information Technology & Services
• 1 - 100 Employee

• Access Control Service Engineer

  • May 2023 - Present

  Dallas, Texas, United States • Determine requirements, plan, configure IP addresses on devices, and implement security measures including firewalls on network per customer’s needs. • Proficient in server installation and configuration, demonstrating a strong technical aptitude to support analytics operations. • Analyze service calls and deliver tailored solutions to address issues, leveraging strong problem-solving abilities and data-driven insights. • Engage in daily communication and coordination with… Show more • Determine requirements, plan, configure IP addresses on devices, and implement security measures including firewalls on network per customer’s needs. • Proficient in server installation and configuration, demonstrating a strong technical aptitude to support analytics operations. • Analyze service calls and deliver tailored solutions to address issues, leveraging strong problem-solving abilities and data-driven insights. • Engage in daily communication and coordination with colleagues, management, and customers to facilitate seamless collaboration and ensure effective project execution. • Utilize data analysis skills to identify and deliver optimal solutions for service calls, ensuring prompt resolution and customer satisfaction. Show less



AgiliShare Solutions Group LLC.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Cloud Support Engineer

  • Oct 2022 - Present

  Dallas, Texas, United States • Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies. (Hands on experience with Relational Database Management tools: SQL, Postgre SQL, Azure Services Power BI, Python). • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure. • Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.



Bailey's Clean Connection

• Managing Partner

  • Sep 2018 - Present

  Dallas/Fort Worth Area Managing partner of daily operations of residential and commercial cleaning outfit using eco-friendly solutions.



PCL Financial Group

• Financial Services
• 1 - 100 Employee

• Data Processor

  • Sep 2020 - Jul 2022

  Dallas, Texas, United States • From onboarding to the team, my contributions assisted the team in reaching among the top 5 closings in the company for 3 months straight. • Generated ad-hoc reporting for monthly production status. • Produced and continually updated via shared Excel file all relevant training for department. • Assisted in review and processing of files including credit report analysis, credit risk review, and income calculation. • Executed data validation including compilation, accuracy… Show more • From onboarding to the team, my contributions assisted the team in reaching among the top 5 closings in the company for 3 months straight. • Generated ad-hoc reporting for monthly production status. • Produced and continually updated via shared Excel file all relevant training for department. • Assisted in review and processing of files including credit report analysis, credit risk review, and income calculation. • Executed data validation including compilation, accuracy verification, correction and sorting information to prepare source data for computer entry and into SQL Database. Show less



Heath Consultants Incorporated

• United States
• Oil and Gas
• 400 - 500 Employee

• Gas Leak Survey Field Technician

  • Apr 2019 - Sep 2020

  Farmers Branch, Texas, United States • Certified to survey gas infrastructure in compliance with Regulated Safety Standards including emergency procedures with company vehicle in the DFW area. • Compiled, captured and evaluated resource data from source maps using GIS applications.



loanDepot

• United States
• Financial Services
• 700 & Above Employee

• Production Analyst

  • Dec 2015 - May 2018

  Plano, Tx • Worked closely with test, development and requirements team members to analyze, investigate and resolve business issues as needed and reduced processing time by analyzing job schedules and implementing appropriate modifications. • Provided consultative assistance to staff and business unit clients by recommending and implementing solutions to business problems. • Successfully maintained top 15% throughout national department by meeting and exceeding daily production goals.

• Senior Account Manager (Loan Processor)

  • May 2015 - Nov 2015

  Plano, Tx •Successfully established relationships with customers, Sales Associates, other team members and vendors assigned for receipt of any documents, resolution of current or potential problems, and swift closure of loan.

• Junior Account Manager

  • Oct 2014 - May 2015

  Plano, Tx •Maintained quality department and outside vendor relationships for support document retrieval needed per file. •Received multiple “On-The-Spot” rewards for performance in supporting upwards of 40 colleagues within 4 teams for all to meet monthly goals.

• Senior Mortgage Banker

  • May 2014 - Oct 2014

  Plano, Tx Established and maintained customer relationships while analyzing consumer’s finances with the best product available including but not limited to FHA, HARP, FNMA, FHLMC, and VA loans to meet their goals and needs within 12 states licensed.



Wingspan Portfolio Advisors

• United States
• Wholesale
• 100 - 200 Employee

• Loan Processor

  • Jan 2013 - Apr 2014

• Corporate Trainer

  • Sep 2012 - Jan 2013

  Frisco, Tx •Resident department Subject Matter Expert upwards to 50 colleagues for whomever needed assistance as Corporate Trainer. •Took part in classroom training of over 60 new hires through tenure. •Originated and presented standard on-the-job update refresher trainings including scheduling for all teams for upwards to 400 employees.

• Quality Control

  • Jan 2012 - Aug 2012

  Plano, Tx •Received certification and ensured 100% quality of work from Advocate case review ensuring an accurate conclusion while federal and company guidelines were met in response to consumers. •Awarded by management for achieving 100% quality for 2 months consecutively.

• Executive Customer Advocate

  • Jun 2011 - Jan 2012

  Carrollton, Tx •Awarded by management and recognized by teammates for achieving 100% in quality and thoroughness in a consistent fast-paced production environment.



Thomas Brennan Architects

• United States
• Architecture and Planning

• Architectural Draftsman

  • Sep 2006 - Jun 2011

  Plano, Tx