vCIO

• Mar 2023 - Present

Senior Service Engineer

• Oct 2015 - Apr 2023

Account Manager

• Jan 2019 - Apr 2021

Customer Support Team Manager

• Sep 2017 - Apr 2021

Client Success Manager

• Oct 2015 - Apr 2023

Field Services Engineer

• Jan 2015 - Oct 2015

Support Technician

• Oct 2013 - Apr 2014

• Supported 350 users in 15 different locations with daily troubleshooting software and hardware issues including MS Office Suite 2007, 2010, and 2013 (Outlook, Excel, Word, & Powerpoint) and Adobe Acrobat 10 & 11. • Assisted employees with technical issues by email and phone support and remotely accessed computer using RDP, VNC, and Logmein Technician Console. • Monitored daily company-wide backups as well as server event logs on mission critical servers such as the file server, backup servers, web proxy server, exchange servers, terminal servers, DNS, and domain controllers. • Managed Barracuda web filter and spam & virus firewall permissions in order to maintain security from potential threats like email and web-based viruses. • Configured and supported SSL VPN accounts in the Juniper Junos Pulse appliance in order to allow users to remotely access the company's intranet and local machines. • Worked in Active Directory to create user profiles, manage passwords, and set permissions on security groups. • Created and configured new email accounts in MS Exchange Server 2010. • Maintained email server standards by archiving emails to PST form using Mail Attender for Exchange by Sherpa Software and GFI Mail Archiver. • Mobile device support for employees including email configuration and SSL VPN (includes Android phones, Blackberry, iPhone, iPad, and Android-based tablets). • Configured and supported Toshiba and Ricoh network printers as well as various HP local printers for end users. Show less

Computer Aide

• 2012 - 2013

• Handled inventory of various assets in several New York substations using pivot tables in MS Excel. • Helped with database management and data collection and integrity on MS Access. • Coordinated with operators, supervisors, and managers of substations to complete monthly projects involving standards, protocol, and inventory. • Used HTML and CSS on multiple intranet web sites to increase efficiency and aesthetics. • Assisted different divisions of Con Ed during contingency efforts while adapting different schedules and job roles. Show less

Helpdesk Assistant

• May 2011 - Aug 2011

• Supported 250 users in more than 8 locations in the US with troubleshooting issues using the ticketing system OTRS as well as phone support. • Assisted various locations with remote support using mainly VNC and RDP. • Installed patches and updated drivers on multiple computers to comply with company standards. • Created documentation involving proper protocols, standards, and inventory of technological assets. • Cloned computers using Clonezilla, a product similar to Ghost by Symantec. Show less