Experience

Revolut
• Brazil
• Wellness and Fitness Services
• Account Executive

  • Mar 2023 - Present


DNA Payments Group

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Business Development Executive

  • Apr 2022 - Mar 2023

  Hull, England, United Kingdom



MortgageKey

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Trainee Mortgage Advisor

  • Feb 2022 - May 2022

  Hessle, England, United Kingdom



Paymentsense

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Retention Specialist

  • May 2019 - Feb 2022

  Hull, United Kingdom



Vizion Network

• United Kingdom
• Vehicle Repair and Maintenance
• 100 - 200 Employee

• Team Leader

  • May 2017 - May 2019

  Key Responsibilities: * Implementation of full training package, ensuring up to date and ongoing training is provided to all team members and recorded * Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures. * Ensure that your team and yourself are kept fully up to date with new and amended SLA’s * To record all client issues and feed back to your Line Manager and Account Managers where… Show more Key Responsibilities: * Implementation of full training package, ensuring up to date and ongoing training is provided to all team members and recorded * Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures. * Ensure that your team and yourself are kept fully up to date with new and amended SLA’s * To record all client issues and feed back to your Line Manager and Account Managers where necessary * Review repairer performance and adherence to agreed SLA’s in real time via the company’s internal systems targeted and exceptions reporting, liaise with Management Team as required * Act as a first level point of contact for repair network members, clients, suppliers, customers, partners and your team

• Complaints handler

  • Nov 2016 - May 2017

• Claims Handler

  • Jan 2016 - Nov 2016



MessageStream

• United Kingdom
• IT Services and IT Consulting

• Sales Executive/Account Manager

  • Aug 2015 - Jan 2016

  Responsibilities and Accountabilities: Customer Focus: Maintain professional communication with customers, suppliers and other 3rd parties Deliver what is promised Act with integrity at all times Understand how the customer feels about the company Be responsive and proactive when dealing with customers Work to exceed customers’ expectations Manage Performance: Understand own contribution and take responsibility for delivering agreed objectives Deliver own… Show more Responsibilities and Accountabilities: Customer Focus: Maintain professional communication with customers, suppliers and other 3rd parties Deliver what is promised Act with integrity at all times Understand how the customer feels about the company Be responsive and proactive when dealing with customers Work to exceed customers’ expectations Manage Performance: Understand own contribution and take responsibility for delivering agreed objectives Deliver own responsibilities to agreed standards and timescales Take initiative to get things done Deliver what is agreed Ensure communications are relevant and effective Planning and organisation: Plan and organise own workload on a daily basis Successfully juggle priorities to ensure they all get done Resolve conflicting demands on own time Stay with tasks and projects until completion Be flexible – change priorities to meet deadlines of own roles Escalate in a timely manner if a deadline cannot be achieved Ensure tasks and tools/materials are planned to make the best use of time Team Working: Attend and participate in team meetings, team briefings and other communication activities Provide technical help and guidance to colleagues Decision making: Ensure activities do not expose company to any increased risks Take ownership of problems Make decisions by following established guidelines Solve problems Understand when to escalate Innovation and improvement: Identify improvements to day to day processes Constructively challenge existing work processes Prospecting for new resellers/lead generation Cleanse data systems Direct communication with customers via telephone and emails to promote services Actively market company services Follow up and qualify contacts from web registrations, promotions, events and other marketing and sales activities Test pre-launch services and report/propose improvements Source and generate additional contacts outside main database Market research feedback Adhering to KPI’s Show less



KCOM Group PLC

• United States

• Customer Advisor

  • Jul 2013 - Jul 2015

  The main responsibility of the role is to provide a high level of customer service at all times, to both internal and external customers, in order to attract and retain customers with a strong focus on maximising customer satisfaction at all times. The role will also involve: Interfacing with customers and staff to provide an exceptional customer experience in the provision of customer service Providing 1st line customer service to customers through whatever medium is… Show more The main responsibility of the role is to provide a high level of customer service at all times, to both internal and external customers, in order to attract and retain customers with a strong focus on maximising customer satisfaction at all times. The role will also involve: Interfacing with customers and staff to provide an exceptional customer experience in the provision of customer service Providing 1st line customer service to customers through whatever medium is utilised within the Operation Seeking improvement in customer value through the sale of appropriate products and services from inbound/outbound contact methods Ensuring all ticket queues are managed in line with quantitative and qualitative objectives of providing exceptional Customer Service Liaising with suppliers (internal and external) to resolve user problems Using in-house systems to record customer details and queries, enabling up-to-date and accurate information for anyone accessing the customer record Also trained 48 members of staff about the youview product which included creating a product information booklet Helped to write a compliance script which follows Ofcom regulations about new services Hosted events at the KC stadium on behalf of the company to give customers a positive look at the KC Brand Show less



Mentari Fashion

• General Manager

  • Jan 2013 - Jul 2013

  Hull, United Kingdom


ResQ
• Public Safety
• Telesales Agent

  • Mar 2012 - Sep 2012

Clearanswer Call Centres
• Telecommunications
• 1 - 100 Employee
• Telesales Team Leader

  • Oct 2011 - Mar 2012