General Maintenance Staff

• Feb 2023 - Present

Tool Rental Business Analyst Intern

• May 2023 - Aug 2023

This division oversees the rollout of the Tool Rental service for customers and Pro trades. I was tasked with finding and developing a rollout plan for insurance coverage options and fraud prevention hardware to minimize the financial loss of damaged or stolen goods. • Researched and evaluated 15+ options for insurance coverage and 10+ options for fraud prevention • Developed a comprehensive rollout plan including cost, implementation timing, and hand-off protocols for Tool Rental team • Summarized necessary support documentation along with any process updates needed for rollout • Presented final analyses to Pro Department senior leadership with follow-up Q&A reporting • Coordinated cross-functional teams across various divisions of the company • Planned and led weekly meetings with department leaders and project stakeholders • Received a written offer to return to the department as an intern for Summer, 2024 Show less

Peter Millar Sales Attendant for 2023 Masters Tournament

• Apr 2023 - Apr 2023

• Assisted patrons with merchandise questions and needs while providing exemplary customer service that exceeded Club standards • Contributed to my team’s performance that led to a 30% increase in sales from the prior year • Assisted patrons with merchandise questions and needs while providing exemplary customer service that exceeded Club standards • Contributed to my team’s performance that led to a 30% increase in sales from the prior year

Dockhand

• Sep 2019 - Apr 2023

• Developed teamwork approach with other dockhands to efficiently prepare boats for members • Managed the launch of a second location at Peninsula Yacht Club and oversaw daily operations • Enhanced customer service and sales efforts by developing relationships with members and new member prospects • Coordinated multiple boating operations tasks in a high stress environment during peak boating season • Developed teamwork approach with other dockhands to efficiently prepare boats for members • Managed the launch of a second location at Peninsula Yacht Club and oversaw daily operations • Enhanced customer service and sales efforts by developing relationships with members and new member prospects • Coordinated multiple boating operations tasks in a high stress environment during peak boating season