Experience

Farmers of Salem

• United States
• Insurance
• 1 - 100 Employee

• Help Desk Technician

  • May 2022 - Present

  Wilmington, Delaware, United States - Provide Desktop Support for 50+ local users and remote assistance to 400+ insurance agencies - Troubleshooting software, computer hardware, printers, and cloud base VoIP system (RingCentral) - Performed Active Directory related functions such as creating, disabling, and managing users accounts - Assisted with upgrading all PC’s and laptops to Windows 10 and migrating user’s data - Help remote users to connect to our network to ensure continuous work via Fortinet VPNs -… Show more - Provide Desktop Support for 50+ local users and remote assistance to 400+ insurance agencies - Troubleshooting software, computer hardware, printers, and cloud base VoIP system (RingCentral) - Performed Active Directory related functions such as creating, disabling, and managing users accounts - Assisted with upgrading all PC’s and laptops to Windows 10 and migrating user’s data - Help remote users to connect to our network to ensure continuous work via Fortinet VPNs - Facilitate company security standards with email encryption and 2FA VPN - Responsible for training new employees on their first day with the software they will be using - Remotely deploy updates and software with PDQ Deploy - Manage Windows 10 PC's in Windows Server Update Services and PDQ Inventory - Produce, manage, and close tickets using Team Support web-based software Show less



Brandywine School District

• United States
• Education
• 1 - 100 Employee

• Field Service Technician II

  • Mar 2017 - May 2022

  Wilmington, Delaware, United States Configure Chromebooks for K-12 students, faculty and staff across entire district and executed deployment • Perform building and district desktop hardware, software and network support • Assist in developing processes and procedures for effective systems implementation and management, including transition into hybrid setting • Integrate of JSS software ensuring applications and software updates are circulated to all necessary devices • Providing virtual technical support and… Show more Configure Chromebooks for K-12 students, faculty and staff across entire district and executed deployment • Perform building and district desktop hardware, software and network support • Assist in developing processes and procedures for effective systems implementation and management, including transition into hybrid setting • Integrate of JSS software ensuring applications and software updates are circulated to all necessary devices • Providing virtual technical support and conflict resolution for staff, students, and parents • Keep devices properly secured and updated by thoroughly imaging laptops and desktops through PXE • Deployed new PC hardware for lab refresh • Resetting network accounts in active directory Show less



Downingtown Area School District

• United States
• Education Administration Programs
• 500 - 600 Employee

• Site Services Technician

  • Jun 2014 - Mar 2017

  Downingtown, Pennsylvania, United States • Piloted 1:1 iPad deployment program for all students in grades 6th - 8th • Refreshed iPads that needed to be restored due to district device cycle • Participated in 6th grade Tech Camp and guided students through log-in process and profile set up • Installed computer equipment to classrooms to meet curriculum needs • Utilized VOIP service district wide and managed extension set up for staff • Reinforced cables into Cisco switches from patch panels while identifying… Show more • Piloted 1:1 iPad deployment program for all students in grades 6th - 8th • Refreshed iPads that needed to be restored due to district device cycle • Participated in 6th grade Tech Camp and guided students through log-in process and profile set up • Installed computer equipment to classrooms to meet curriculum needs • Utilized VOIP service district wide and managed extension set up for staff • Reinforced cables into Cisco switches from patch panels while identifying network outages • Assisting students, faculty, and staff district wide with troubleshooting technology issues • Documented troubleshooting steps on problems that arose through our ticketing system • Installed Meraki Wireless access points to classroom ceilings, which included tracing cat6 cables through ceilings Show less