Experience

Loves Park Police Department

• United States
• Law Enforcement
• 1 - 100 Employee

• Police Officer

  • Aug 2022 - Present



Harlem Township

• Machesney Park, Illinois, United States

• Clerk

  • May 2021 - Present



Associated Bank

• United States
• Financial Services
• 700 & Above Employee

• Commercial Relationship Manager

  • Oct 2017 - Aug 2022

  Responsible for managing Small Business and Commercial relationships as well as generating new relationships within and around the Rockford Market footprint.

• Bank Manager

  • Jul 2017 - Oct 2017

  Direct bank sales activities, establishes sales goals and activities to attain new customer relationships and retain and grow existing relationships. Develop relationships by prospecting new households and businesses while growing existing relationships. Work closely with internal departments to offer a variety of products and services to customers and prospects. Develops staff through ongoing coaching sessions, to ensure that all are personally committed to consistently exceeding customer expectations every time, everywhere. Plans, directs and controls bank operations, ensuring that established policies and procedures are followed and delegating responsibilities to staff as needed to meet office objectives. Show less

• Bank Manager

  • Nov 2014 - Jul 2017

• Senior Banker

  • Feb 2014 - Nov 2014

  Under direct supervision of the Bank Manager, the Senior Banker is responsible for the development of new households and small businesses for the purpose of selling Associated Bank products and services. Responsible for expanding and deepening existing customer relationships through referrals to other Retail business lines to include Business Banking, Mortgage, Associated Investment Services and Retail Payments. The Senior Banker will also provide referrals to other Associated Bank business lines as opportunities exist. Outside sales. Show less

• Relationship Banker

  • Jul 2013 - Feb 2014

  Responsible for selling Associated Bank products to existing customers and prospects. Responsible for expanding and deepening customer relationships by identifying and matching customer needs throughout Trust, Business Banking, Private Banking and Retail Departments. Strive to deliver a satisfying customer experience by fulfilling service requests and providing efficient and accurate transaction processing. Support the operational integrity of the branch. Achieve individual and branch team goals. Show less

• Personal Banker

  • Mar 2012 - Jul 2013

• Personal Banker

  • Aug 2011 - Mar 2012

• Senior Teller

  • Aug 2007 - Aug 2011

  Provide our customers with fast, friendly customer service by always adhering to common courtesies with every customer. Efficiently and accurately process customer transactions while adhering to all required policies and procedures. Higher performing tellers also support the sales process in the branch by identifying customer needs, promoting current offers and referring customers to other colleagues for assistance with financial solutions. As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time. Show less



Schnuck Markets, Inc.

• Retail Groceries
• 700 & Above Employee

• Packaging Specialist

  • Jan 2005 - Jan 2007

  Duties included gathering carts in parking lot, placed groceries into bags for easy delivery to customers. Finished miscellaneous tasks at store to help it run, stay efficient, etc. Duties included gathering carts in parking lot, placed groceries into bags for easy delivery to customers. Finished miscellaneous tasks at store to help it run, stay efficient, etc.