Matthew Gabel
Fulltime Student at Sonoran Desert Institute- Claim this Profile
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Bio
Credentials
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Secret Security Clearance
United States Department of DefenseAug, 2010- Nov, 2024
Experience
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Sonoran Desert Institute
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United States
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Higher Education
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1 - 100 Employee
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Fulltime Student
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Jun 2020 - Present
Full time student. Graduation at the end of November, 2021 Full time student. Graduation at the end of November, 2021
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Go By Truck, Inc.
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Operations/ customer solutions
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Jul 2019 - Oct 2019
Responsible for inbound/ outbound phone and email communication with freight customers. Booked freight shipments with shippers and carriers, negotiated rates, and ensured timely registration of carriers within Go By Truck system. Handled electronic shipment paperwork and agreements, verified carrier documents such as insurance, W-9 form, and DOT MC operating authority. Responsible for all pickup and delivery appointment scheduling for freight carriers. Assisted drivers with geographical location app installation and operation. Additionally responsible for securing all bulk tanker shipments with regular carriers. Show less
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GrabAGun.com
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United States
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Retail
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1 - 100 Employee
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Customer Service Manager
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Jun 2018 - Jan 2019
Directly responsible for 14 customer service representatives, and day to day operations of the customer service department. Provides assistance and guidance to CSRs as required. Monitors inbound calls, email queue, live chat, and escalations to ensure appropriate resolutions are reached with customers. Coordinates with warehouse management to resolve shipping issues, cancel orders, and identify inventory discrepancies. Handles UPS shipping account to reroute, return, hold, and investigate existing shipments, as well as delivery disputes and customer claims. Show less
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Order Management Specialist
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Jul 2017 - Jun 2018
Proactively identifies and corrects customer order issues. Makes outbound contact with customers to reach resolutions efficiently. Handles day to day fraud prevention, order cancellations, refunds, non compliant orders, pricing discrepancies, and inventory errors.
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Finance Manager
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Jan 2017 - Jul 2017
Acted as head of Finance team and Shoot Now Pay Later firearm financing program. Provided direct service and assistance to finance and credit customers. Built custom invoices and handled various loan documentation and contract details. Created and finalized orders, tracked and monitored all Shoot Now Pay Later and layaway orders.
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Customer Service Representative
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Aug 2016 - Jan 2017
Directly responsible for phone and email communication with customers. Assists customers with existing orders, product questions, new order creation, delivery issues, and ensures overall customer satisfaction.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Dismount Section Leader
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Apr 2015 - Jul 2016
Led the platoon dismount section. Directly responsible for the training, physical fitness, professional development of section members. Ensures weapon systems, explosives, night vision/ thermal systems, team radios, and individual soldier equipment are maintained, operational, and combat effective. Conducts dismounted recon and patrolling as a separate element from the M3A3 section. Penetrates terrain that would otherwise be impassable for tracked vehicles. Establishes listening/ observation posts and conducts long range surveillance and analysis of terrain, enemy potions, element size, and assets, as well as various civil concerns. Identifies target reference points, pre-plans indirect fire missions, and controls CAS/ CCA support for the platoon. Show less
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M3A3 Bradley Commander
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Jun 2014 - Apr 2015
Responsible for the crew, and dismounts of a M3A3 Bradley fighting vehicle. Maintains the vehicle for combat readiness. Conducts mounted zone, area, and route reconnaissance. Establishes blocking positions, observation posts, engages enemy armor and fighting positions with 25mm, 7.62mm and TOW missile systems. Coordinates with dismounted element to effectively control strategic terrain assets while denying the enemy of these positions.
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Assault Section Team Leader
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Jun 2012 - Jun 2014
Leads a team of 3-4 soldiers within an assault section. Responsible for training, physical fitness and education of team members. Provides professional growth counseling, teaches and refines unit tactics. Emplaces and establishes sectors of fire. Maintains command and control of element. Communicates and coordinates with support section to ensure accurate support by fire is employed, while assault section maneuvers on enemy position. Employs fire and maneuver techniques to close with, engage and destroy enemy combatants and targets. Establishes observation posts and employs indirect and aerial fires from a concealed position. Reports information accurately and rapidly, gains and maintains enemy contact, maintains freedom of maneuver, orients on main objective, uses all available reconnaissance assets. Interacts with local nationals to gather information and intelligence from host nation. Show less
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MK -19 Gunner
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May 2011 - Jun 2012
Responsible for operation and employment of the MK19 40mm Machine gun. Observe, identify, and engage targets and threats. Maintain sector of fire, and monitor radios and communication. Relay information and target locations to other vehicles, and observe fire.
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Designated Marksman
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Dec 2010 - May 2011
Acts as a marksman/ squad sniper to quickly employ and engage long range threats with precision. Observes indirect and direct fire, and makes adjustments as needed. Utilizes long range precision weapon systems as well as other small arms. Provides feedback on target hits/ misses and makes corrections for other shooters.
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Trainee
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Aug 2010 - Dec 2010
Trainee
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Education
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2014 - 2014
Reconnassiance Surveillance Leaders Course, Ranger Training Battalion
Reconnassaince -
2013 - 2013
Warrior Leader Course
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2012 - 2012
US Army Air Assault School
Air Assault -
2011 - 2011
Army Long Range Marksmanship Course, FT Cambell, KY
Markmanship -
2011 - 2011
Combat Lifesaver Course
CLS Certification, Medical/ Trauma -
2007 - 2010
Colleyville Heritage High School
High School
Community
