Information Technology Support Supervisor

• Nov 2019 - Present

Supervise the Service Desk team; that supports the PA Representatives, their staff, all Capital Complex staff and all District Office staff with all software, hardware and network issues. Project Manager on all operations related to District Office network connectivity (115+ Offices); includes server upgrades, ISP changes, setting up new offices, moving or closing existing offices. Project Manager for Caucus Security Project, implementing physical security systems in offices across the state. Partners with various other Teams and Departments to ensure the on-going functionality of all IT systems as well as Caucus operations. Environment includes Windows devices, Mac OS and iOS devices, teleconferencing software such as Microsoft Teams and Zoom. Additionally, act as Project Manager for all efforts related to District Office connectivity (opening, moving, closing offices) and the implementation and maintenance of District Office security systems. Very comfortable troubleshooting Windows, Mac OS devices. Jamf Certified Associate. Foundational knowledge of Linux from prior positions. CompTIA A+ Certified. Currently working towards obtaining PMP certification, expected completion is August, 2023. Show less

Operations Manager

• Feb 2018 - Nov 2019

Responsible for 100+ employees in a dynamic retail environment. Directly responsible for inventory management, logistics, merchandising, customer satisfaction, administration, cash management, building safety/security, OSHA safety standards, maintaining company/state/federal hiring practices, delivering on company set KPI's.

Geek Squad Manager

• Feb 2016 - Nov 2019

Managed a team of 20+ employees in the Service Department of Best Buy. Directly responsible for ensuring client satisfaction, employee performance, maintaining data client privacy standards, training Agents on customer service and troubleshooting techniques, and deliver on company provided KPI's. Was also the District Trainer for the Geek Squad Manager position, travelled across the state to train fellow managers.

Home Theater Specialist

• Sep 2014 - Nov 2019

Supervisor

• May 2014 - Aug 2014

Sales Supervisor

• Mar 2011 - May 2014

Real Estate Agent

• Jan 2010 - Jan 2011