Matthew Foulds

Project Analyst at Frog Education
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Experience

    • United Kingdom
    • Education Administration Programs
    • 1 - 100 Employee
    • Project Analyst
      • Jun 2018 - Present

      • Managing multiple teams of software developers across internal and external projects. • Utilising Agile methodology from scoping out new projects, to delivering successfully within budget.• Ensuring any risks and potential issues are identified before kicking off new projects using RAID analysis.• Being responsible for set budgets for each project. Utilising a MoSCoW to ensure budgets are adhered to, if necessary, at the expense of lower priority requirements.• Making use of Jira and Confluence to maximise visibility to stakeholders, plan sprints and keep the team working as efficiently as possible.• Working closely with key stakeholders to ensure successful delivery of new functionality and products. • Collaborating with QA to ensure work created in each sprint is tested effectively. • Preparing, reviewing, and maintaining project documentation and reports.• Successful delivery of a new LMS for the commercial market. With Wessex Water Ltd launching it to their 3000 employees globally.• Helping to establish and then monitoring Kew Gardens ‘Endeavour' initiative, which offers teachers free use of their National Curriculum-led online challenges for all UK schools.• Involved in the successful delivery of the VLE to all schools in South Australia - a multi-million-pound contract spanning over the next 10 years. • Project planning, strategy, budgeting and reporting to evaluate the overall success of a project. • Additional role of Business Analyst, gathering and analysing business problems to design technical solutions.• Working closely with UX to ensure a well thought out solution is ultimately delivered to customers.

    • Implementation Consultant
      • Oct 2015 - Jun 2018

    • Customer Implementation Manager
      • Nov 2014 - Sep 2015

    • Community Manager
      • Apr 2013 - Oct 2014

      • Maximising customer lifetime and value; applauding group efforts and creating lasting relationships between Frog and its customers.• Escalation point for over 800 customers (schools), sharing customer feedback to improve our School Improvement Programme.• Understanding customer requirements and putting across their perspective to the rest of the business, including Product Steering Groups.• Organising and leading regular meetings called 'Meet Share and Learns' with customers, to reinforce the relationship between Frog and schools, and to capture anecdotes and success stories.• Developed case studies from these success stories to support the Marketing team.• Managing the online Community, including the Community Site which I built from scratch, the online forum which I created and brought in up to over 500 active members from our customer base, and helping lead Frog's Social Media presence with the Digital Marketing Manager.• Fighting the customers' corner inside the business, and vice versa, in a constructive and professional manner.• Developing customer loyalty and turning schools into fans and advocates.• Responsible for customer communications for new releases, urgent information, competitions and anything else. This was carried out through e-blasts, Twitter, Facebook and the Community Site itself.• Helping with renewals and retentions at busy periods of the year. This gave me a knowledge, and appreciation, of the less pleasant side of customer relations, and I prevented numerous schools from leaving, and persuaded them to stay with Frog by signing up to extended contracts.

    • Sales and Marketing Coordinator
      • Jul 2012 - Apr 2013

      • Main day to day contact for the Regional Sales Managers, setting up appointments and following up all leads.• Tasked with generating leads through cold calling, as well as acting on inbound leads from Marketing campaigns.• Demonstrating new products to prospective customers, both online and at the annual BETT show.• Upselling additional products to existing customers (schools).• Producing quotes to send on to prospects for the Regionals Sales Managers• Updating and cleansing the CRM database 'Salesforce', completely restructuring and streamlining the process of inputting new leads. • Setting up reports for the Head of Sales when required, allowing for easily accessible information on sales activity, lead status and opportunities created.

    • United Kingdom
    • Real Estate
    • 1 - 100 Employee
    • Accomodation Bureau Assistant
      • Sep 2011 - Jul 2012

      • Support students and Landlords in finding a house/ students to live in their house, and then help them throughout the tenancy. • The role required me to use my skills in sales and advertising as I needed to maintain customer retention (Landlords advertising with Unipol) and build relationships with each Landlord. • Monitor Unipol’s webpage for Bradford to ensure accuracy and use web content management software to update Unipol website and property adverts. • Use various software packages to produce documents and store records including Microsoft Word, Excel and company specific software • Registering landlords and taking fee payments for advertisement of properties.

    • United Kingdom
    • Hospitality
    • 700 & Above Employee
    • Bar Staff
      • Sep 2011 - Mar 2012

      • A highly sales motivated position. • In the time spent here I won two selling initiatives, as the job was commission based I would often double my wages in a night by exceeding targets set. • I was the highest taker from sales on nearly every shift I worked. • The job required strong communication skills and excellent customer service. These are skills I am able to pride myself on. • A highly sales motivated position. • In the time spent here I won two selling initiatives, as the job was commission based I would often double my wages in a night by exceeding targets set. • I was the highest taker from sales on nearly every shift I worked. • The job required strong communication skills and excellent customer service. These are skills I am able to pride myself on.

    • United Kingdom
    • Government Administration
    • 700 & Above Employee
    • Communications and Marketing Assistant
      • Jul 2010 - Jul 2011

      • Dealing with day to day marketing enquiries both internally and externally. • Researching new marketing initiatives and developing their social media presence. • Project manager for the Calderdale ‘Events and Festivals Guide – with a readership of over 100,000. • Assisting with several campaigns, including providing analysis to the Marketing manager. • Creating the marketing plan for several projects including encouraging residents to pay bills using Direct Debit and advertising new Council initiatives aiming to increase income during hard hit times in local government. • Providing creative copy for newsletters, the monthly magazine ‘Calderdale Call’, press releases and several Council publications. • Scheduling various design jobs with the in-house design team and external suppliers. • Invoicing departments for any marketing or communications assistance I provided. • Keeping stock levels of the Events and Festivals Guide as well as any other key publications. Including updating the stock level database daily. • Maintaining the Facebook and Twitter pages for CMBC, including daily updates on what was happening in Calderdale. This proved to be invaluable during the colder months as residents often found out about road closures through Facebook. • Maintaining Marketing materials in several locations in Halifax city centre, including posters leaflets and brochures. • Organising small scale photo-shoots for the website, magazine and newsletters. The most rewarding being the transformation of one of the local buildings into a ceremony function room. • Making changes on both the Intranet and Internet using basic html. • Proof reading for publications and various marketing materials.

    • United Kingdom
    • Government Administration
    • 700 & Above Employee
    • Census Coverage Survey Interviewer
      • May 2011 - Jun 2011

      • Required to go door to door and ‘Sell’ the purpose of completing the Census Questionnaire to non-complying residents. • Achieved 95% of responses from our target area, 20% above what was required. • Submitting regular reports to the team manager. • Worked efficiently on my own and with my team of 15 field staff. This showed as our area got the highest success rate in Bradford and in the top 10 nationally. • Required to go door to door and ‘Sell’ the purpose of completing the Census Questionnaire to non-complying residents. • Achieved 95% of responses from our target area, 20% above what was required. • Submitting regular reports to the team manager. • Worked efficiently on my own and with my team of 15 field staff. This showed as our area got the highest success rate in Bradford and in the top 10 nationally.

Education

  • University of Bradford
    Bachelor of Science (B.Sc.), Business and Management (including sandwich year placement)
    2008 - 2012
  • Bishop Walsh RC School, Sutton Coldfield
    2001 - 2008

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