Experience

SubItUp

• Software Development
• 1 - 100 Employee

• Operations Manager

  • Nov 2022 - Present

  -Leads all people and business operations for the fast-paced, high growth tech company-Consistently evaluate and improve efficiency and effectiveness of business processes and procedures to enhance company’s internal capacity -Direct human resources strategy and operations, developing goals and action steps to drive the company forward from a people-first perspective-Operate as the primary culture-driver, cultivating an environment in which all people feel welcomed, valued, and heard on a consistent basis, despite the primarily remote-based nature of the company-Develop standardized onboarding plan for all new employees and facilitate all onboarding activities,including group meetings, individual conversations and learning outcomes, behavioral and cognitiveassessments, benefits enrollment, payroll setup, goals and expectations, employee manual review, andsystem access requests-Administer and drive all performance management conversations, including annual performance reviews, performance improvement planning, and new employee 30-60-90 day plans-Consistently review and update employee manual per federal, state, and company-specific regulations and policies-Create and consistently evaluate all job descriptions, ensuring applicability to employees’ current roles and responsibilities-Facilitate all employee offboarding activities, including administrative tasks, surveys, and individualmeetings to gather feedback from the employee’s experience-Serves as the primary point of contact for all external vendors to the company-Onboards all new vendors following legal and SOC2 compliance requirements -Negotiates contracts and solidifies solutions to business opportunities and issues -Function as custodian of all business and employee files and documentation -Consistently review and update all company SOP’s and manuals Show less

• Client Success Manager

  • May 2022 - Nov 2022

  -Function as a member of the training and implementation team as well as lead the ongoing support of existing customers, ensuring all customers derive maximum value from the employee scheduling and workforce management software-Continuously evaluate effectiveness in delivery of standardized and custom onboarding and trainings to all end user types-Build and nurture relationships across accounts to ensure successful adoption and hands-on change management, solidify customer partnership, and identify new opportunities for growth-Maintain 97.7% customer training and support satisfaction rating by delivering high-value engagements including demos, strategy sessions, and webinars using personal expertise, targeted messaging, and collaboration-Supervise customer usage data, health indicators, renewal dates, and growth opportunities to formulate strategies for success-Synthesize and document the voice of the customer, sharing critical information with the Sales, Communications, Product Support and Engineering teams-Lead ideation and development of projects including internal process efficiencies and product enhancements Show less



The Ohio State University

• United States
• Higher Education
• 700 & Above Employee

• Operations Manager

  • Jan 2020 - May 2022

  • Oversaw the entire lifecycle of employment- talent acquisition and development- for multi-layered talent for over 100 full-time and part-time employees for the Department of Recreational Sports • Devised and implemented annual key performance indicators for facility and staff to aspire to accomplish, focusing on leading change, improving customer service and retention, creating efficiencies, and inspiring high-end performance • Orchestrated implementation of progressive leadership development sessions, including administering leadership assessments and upskilling areas of identified gaps in team performance • Developed all diversity, equity and inclusion efforts, employing internal and external resources to facilitate content • Designed, developed, and oversaw comprehensive individual performance evaluation process for all employees • Created employee manual catered to part-time employees to develop consistent policies and expectations • Revitalized employee culture, subsequently improving employee retention by 56% over the span of two years • Drove strategic visioning for the operation of a 560,000 square foot recreation center with $500,000 annual operating budget • Chaired department’s risk management cohort, ensuring full compliance with all departmental procedures and programs •Pioneered the department COVID return to work committee, successfully creating and synthesizing proposals and implementing new age solutions to the demands of the pandemic Show less



University of Dayton

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director

  • Jul 2013 - Jan 2020

  • Administered all human resources activity for reports, including payroll administration, performance management, hiring, onboarding, and offboarding practices • Coordinated the acquisition, supervision, leadership and evaluation for over 85 full-time and part-time employees • Formulated and consistently achieved annual key performance indicators for program and staff • Design and conduct monthly leadership development sessions for all supervisory level staff, including administering various leadership assessments • Fully revamped departmental culture and improved employee retention by 40% within first 3 years and maintained 95% retention for remainder of tenure • Directed successful full time staff hiring committees, both internal and external to the department Show less



Indiana University Bloomington

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • Jul 2011 - Jul 2013

  • Guided the acquisition, onboarding, training, evaluation, and mentorship to 90 part-time employees • Planned, promoted, scheduled, administered and evaluated 21 progressive programs • Led an extensive programming process review to implement an online management system • Guided the acquisition, onboarding, training, evaluation, and mentorship to 90 part-time employees • Planned, promoted, scheduled, administered and evaluated 21 progressive programs • Led an extensive programming process review to implement an online management system