Experience

Omega Psi Phi Fraternity, Inc

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Active Member

  • Mar 2022 - Present



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Customer Service Sales Specialist

  • May 2021 - Aug 2021

  • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Built customer loyalty by placing follow-up calls for customers who reported product issues. • Contributed to a 5% sales increase by improving lead generation and sales-tracking techniques. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Built customer loyalty by placing follow-up calls for customers who reported product issues. • Contributed to a 5% sales increase by improving lead generation and sales-tracking techniques.



BENEFEDS

• Customer Service Representative

  • Oct 2020 - Jan 2021

  • Helped federal civilians and uniformed service members apply for dental and vision insurance through the federal employee dental and vision insurance program (FEDVIP). • Enrolled, changed, or canceled coverage for current or potential customers using company regulations and personal judgment. • Addressed and resolved customer product complaints empathetically and professionally. • Helped federal civilians and uniformed service members apply for dental and vision insurance through the federal employee dental and vision insurance program (FEDVIP). • Enrolled, changed, or canceled coverage for current or potential customers using company regulations and personal judgment. • Addressed and resolved customer product complaints empathetically and professionally.



Old Navy

• United States
• Retail
• 700 & Above Employee

• Team Manager / cashier

  • Oct 2017 - Nov 2019

  • Continuously monitor customer needs and ensure that services, products, and processes meet those needs. • Identified process improvement opportunities to drive operational efficiencies as needed. • Utilized communication skills and need-based reasoning to drive promotional sales. Consistently met and exceeded my monthly sales goals and never dropped below 20% in credit card promotions. • Applied active listening and attention to detail skills to ensure customer satisfaction while adhering to store policies and had a detailed understanding of the company’s marketing, advertising, and promotional strategies for each month. Show less