Lead Housing Case Manager

• Jul 2022 - Present

• Lead in the establishment of the first housing assistance program in the history of the organization. • Coordinate with various property managers, government staff, and organization team mates to ensure continuous funding and smooth implementation of housing program. • Assist in the housing placement process with a focus on the most vulnerable populations of the community. • Lead in the establishment of the first housing assistance program in the history of the organization. • Coordinate with various property managers, government staff, and organization team mates to ensure continuous funding and smooth implementation of housing program. • Assist in the housing placement process with a focus on the most vulnerable populations of the community.

Program Coordinator at The Pride Centre

• Oct 2019 - Aug 2022

• Coordinate, supervise and assist staff in various roles to ensure continuing team efforts and service efficiency. • Structure policies, finances and programs of service in order to best adapt to population needs and interests. • Lead and implement a variety of diverse community events in collaboration with local 2SLGBTQ+ grassroots movements. • Coordinate, supervise and assist staff in various roles to ensure continuing team efforts and service efficiency. • Structure policies, finances and programs of service in order to best adapt to population needs and interests. • Lead and implement a variety of diverse community events in collaboration with local 2SLGBTQ+ grassroots movements.

• Jul 2019 - Oct 2019

• Direct customer care instructions to teams in all sectors to better enhance service experience and productivity. • Oversee customer service concerns under the direction of management and assist in implementing solutions. • Coach and advise new team members in company operations and policy, alongside practical hands-on training.

• Nov 2018 - Jul 2019

• Delivered personalized customer service within a team to meet high influx of customer orders during peak hours.• Balanced multiple projects and tasks requiring quick problem solving skills in a high energy work environment. • Maintained and monitored store presentation and supply stock, as well as completed end-of-day assignments.

Pharmacy Technician

• Oct 2016 - Jun 2018

• Supported pharmacist in receiving, preparing, dispensing and refilling prescriptions ordered by doctor’s offices. • Built positive relationships with our patients, as well as provided product recommendations and information. • Maintained confidential patient records, reviewed data entry information, and monitored daily inventory stock. • Supported pharmacist in receiving, preparing, dispensing and refilling prescriptions ordered by doctor’s offices. • Built positive relationships with our patients, as well as provided product recommendations and information. • Maintained confidential patient records, reviewed data entry information, and monitored daily inventory stock.

• Jan 2014 - Jul 2016

• Oriented new students of diverse backgrounds in groups of up to 20 to 30 people within a team of mentors.• Communicated and coordinated in person and through phone calls with students and other college faculties.• Interviewed and trained new mentor recruits to better be prepared for advising future students each semester.

• Jan 2015 - May 2016

• Assisted and guided new students in classroom settings and bridged connection between mentees and professor.• Contacted students weekly with updates,class assignments, campus resources and organized peer study groups.• Participated in bi-weekly college sponsored professional development trainings to improve leadership skills.

• Sep 2014 - Dec 2015

• Lead and directed student volunteer groups of up to 30 students for multiple volunteer organizations in Boston.• Designed promotional posters for the campus volunteer office to boost volunteer participation among students.• Interviewed and trained new service leader recruits to better be prepared and confident for leadership positions.

Salesperson

• Jan 2014 - Dec 2015

• Balanced multiple projects during seasonal rush hour in a high energy environment for the BHCC college campus. • Operated cash register transactions, while simultaneously assisting students with on-floor inquiries and requests. • Coordinated within a team to deliver high quality customer service during peak seasons for each new semester. • Balanced multiple projects during seasonal rush hour in a high energy environment for the BHCC college campus. • Operated cash register transactions, while simultaneously assisting students with on-floor inquiries and requests. • Coordinated within a team to deliver high quality customer service during peak seasons for each new semester.

Deli Team Member

• May 2014 - Nov 2014

• Delivered quality customer service within a team to meet high influx of customer orders during peak seasons. • Balanced multiple projects and tasks requiring quick problem solving skills in a high energy work environment. • Maintained store presentation and supply stock, as well as completing end-of-day and opening assignments. • Delivered quality customer service within a team to meet high influx of customer orders during peak seasons. • Balanced multiple projects and tasks requiring quick problem solving skills in a high energy work environment. • Maintained store presentation and supply stock, as well as completing end-of-day and opening assignments.

Bakery Clerk

• Sep 2013 - Jan 2014

• Drafted, recorded and executed daily specialized customer orders to accommodate each individual request. • Completed assignments and tasks within a team as well as individually, while balancing multiple projects. • Arranged front store presentation, as well as organized opening and end-of-day duties for closing shifts. • Drafted, recorded and executed daily specialized customer orders to accommodate each individual request. • Completed assignments and tasks within a team as well as individually, while balancing multiple projects. • Arranged front store presentation, as well as organized opening and end-of-day duties for closing shifts.

Seasonal Sales Associate

• Jun 2013 - Aug 2013

• Coordinated within a team to deliver high quality customer service and orders in a meal production line. • Familiarized working in a high energy environment, while prioritizing and executing multiple assignments. • Conducted cash register duties while aiding customers and organizing front store and lobby presentation. • Coordinated within a team to deliver high quality customer service and orders in a meal production line. • Familiarized working in a high energy environment, while prioritizing and executing multiple assignments. • Conducted cash register duties while aiding customers and organizing front store and lobby presentation.

Line Cook

• Sep 2012 - Aug 2013

• Coordinated within a team to deliver high quality customer service and orders in a meal production line. • Familiarized working in a high energy environment, while prioritizing and executing multiple assignments. • Conducted cash register duties while aiding customers and organizing front store and lobby presentation. • Coordinated within a team to deliver high quality customer service and orders in a meal production line. • Familiarized working in a high energy environment, while prioritizing and executing multiple assignments. • Conducted cash register duties while aiding customers and organizing front store and lobby presentation.