Experience

Carlton Scale

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Software Engineer

  • Jun 2022 - Present

  - Employ problem-solving skills to analyze and resolve issues pertaining to field technician information access, while actively participating in the development of software integration solutions utilizing Mettler Toledo's proprietary software, TaskExpert, within the realm of industrial systems automation. - Proficient in project management, effectively coordinating and overseeing project tasks and deliverables. - Skilled in ladder logic programming, enabling the development and implementation of logical control systems. - Experienced in VB .NET and SQL programming, ensuring efficient data management and software development. - Expertise in troubleshooting electrical and mechanical systems, swiftly identifying and resolving technical issues. - Committed to continuous learning, staying abreast of emerging methods and technologies in the field. - Proficient in preparing comprehensive project and technical documentation, ensuring clarity and accuracy. - Proficient in Microsoft 365 suite, including Power Apps, Excel, Word, and Power Automate, enhancing productivity and workflow automation. - Knowledgeable in system integration, facilitating seamless integration of various components and subsystems. - Well-versed in test automation, employing automated testing methodologies to ensure optimal system performance. Show less



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Satellite Installation Technician

  • Jun 2003 - Mar 2016

  - Consistently achieved a customer satisfaction rating of 90%+ by effectively addressing diverse requirements for a wide range of satellite systems. - Demonstrated exceptional diagnostic skills, resulting in a return rate of less than 5% for diagnosed issues. - Proficiently configured internet connections, routers, and wireless access for over 80% of customers, ensuring seamless connectivity for their devices. - Provided timely response to service requests both during and after business hours, ensuring customer downtime was kept under 24 hours. - Strategically planned and evaluated unique customer layouts, efficiently running cables into buildings and through walls, attics, and crawl spaces in accordance with company specifications. This streamlined the installation process by an average of 40%. Show less



Celebration Station

• United States
• Entertainment Providers
• 1 - 100 Employee

• Arcade Game Technician

  • Jul 2001 - Mar 2002

  - Executed preventive maintenance and performed component-level troubleshooting on arcade machines spanning various ages and technological advancements, resulting in a significant reduction of equipment downtime to less than 5%. - Conducted in-depth analysis of revenue generated by over 100 pieces of equipment, utilizing the obtained insights to inform marketing and product strategies. - Achieved a notable 2x increase in average game revenue by actively engaging customers and ensuring high levels of customer satisfaction. Show less