Matthew Dunham-Novoa
Process Innovation Manager at LINSTOL- Claim this Profile
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English Native or bilingual proficiency
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Danish Professional working proficiency
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Mandarin Elementary proficiency
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Python Limited working proficiency
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HTML Limited working proficiency
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SQL Limited working proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Alexandra Minns A.I.E.M.A
Matthew is a strong, capable young man with excellent customer service skills and supervisory experience. His strength of character and forward thinking was recognised quickly whilst he worked at SMS and he was eager and quick to progress within the company. He was well liked and respected by his peers & our clients, which was key to his success and he would always happily go 'the extra mile' to ensure a positive outcome for our guests. Matthew's focus and hard work will ensure he succeeds in whatever he chooses.
Julia Teilmann
To whom it may concern. I am writing to recommend Matthew Dunham for the position he is applying for. I have had the pleasure of working directly with Matthew during last 5 years with SMS Shore International, Tumlare Corporation as well as Intercruises during his time as a team staff member and a supervisor for above mentioned companies. His tremendous involvement and teamwork abilities never ceased to amaze me. Matthew and I were close colleagues and during that time, we worked together, I fully learned and understood his capabilities. Matthew has an incredible adaptability with any potential work environment. His shows a great ability to know what the client wants before they tell him. He has made customers feel comfortable and safe with him. His flexibility also allows him to quickly switch tactics if the customer changes their mind about something at the last minute. He has been a great example for our colleagues while delivering an amazing service to customers. Matthew's great understanding of customers needs and wishes has allowed him to become a leader/supervisor at the above mentioned companies within a very short period of time. He has been a tremendous inspiration for other colleagues which made him a great addition to the team. Matthew has great abilities, adaptability, and dedication. If you have any questions, please feel free to contact me. Sincerely, Julia Z. Teilmann E-mail: juliateilmann@yahoo.com
Alexandra Minns A.I.E.M.A
Matthew is a strong, capable young man with excellent customer service skills and supervisory experience. His strength of character and forward thinking was recognised quickly whilst he worked at SMS and he was eager and quick to progress within the company. He was well liked and respected by his peers & our clients, which was key to his success and he would always happily go 'the extra mile' to ensure a positive outcome for our guests. Matthew's focus and hard work will ensure he succeeds in whatever he chooses.
Julia Teilmann
To whom it may concern. I am writing to recommend Matthew Dunham for the position he is applying for. I have had the pleasure of working directly with Matthew during last 5 years with SMS Shore International, Tumlare Corporation as well as Intercruises during his time as a team staff member and a supervisor for above mentioned companies. His tremendous involvement and teamwork abilities never ceased to amaze me. Matthew and I were close colleagues and during that time, we worked together, I fully learned and understood his capabilities. Matthew has an incredible adaptability with any potential work environment. His shows a great ability to know what the client wants before they tell him. He has made customers feel comfortable and safe with him. His flexibility also allows him to quickly switch tactics if the customer changes their mind about something at the last minute. He has been a great example for our colleagues while delivering an amazing service to customers. Matthew's great understanding of customers needs and wishes has allowed him to become a leader/supervisor at the above mentioned companies within a very short period of time. He has been a tremendous inspiration for other colleagues which made him a great addition to the team. Matthew has great abilities, adaptability, and dedication. If you have any questions, please feel free to contact me. Sincerely, Julia Z. Teilmann E-mail: juliateilmann@yahoo.com
Alexandra Minns A.I.E.M.A
Matthew is a strong, capable young man with excellent customer service skills and supervisory experience. His strength of character and forward thinking was recognised quickly whilst he worked at SMS and he was eager and quick to progress within the company. He was well liked and respected by his peers & our clients, which was key to his success and he would always happily go 'the extra mile' to ensure a positive outcome for our guests. Matthew's focus and hard work will ensure he succeeds in whatever he chooses.
Julia Teilmann
To whom it may concern. I am writing to recommend Matthew Dunham for the position he is applying for. I have had the pleasure of working directly with Matthew during last 5 years with SMS Shore International, Tumlare Corporation as well as Intercruises during his time as a team staff member and a supervisor for above mentioned companies. His tremendous involvement and teamwork abilities never ceased to amaze me. Matthew and I were close colleagues and during that time, we worked together, I fully learned and understood his capabilities. Matthew has an incredible adaptability with any potential work environment. His shows a great ability to know what the client wants before they tell him. He has made customers feel comfortable and safe with him. His flexibility also allows him to quickly switch tactics if the customer changes their mind about something at the last minute. He has been a great example for our colleagues while delivering an amazing service to customers. Matthew's great understanding of customers needs and wishes has allowed him to become a leader/supervisor at the above mentioned companies within a very short period of time. He has been a tremendous inspiration for other colleagues which made him a great addition to the team. Matthew has great abilities, adaptability, and dedication. If you have any questions, please feel free to contact me. Sincerely, Julia Z. Teilmann E-mail: juliateilmann@yahoo.com
Alexandra Minns A.I.E.M.A
Matthew is a strong, capable young man with excellent customer service skills and supervisory experience. His strength of character and forward thinking was recognised quickly whilst he worked at SMS and he was eager and quick to progress within the company. He was well liked and respected by his peers & our clients, which was key to his success and he would always happily go 'the extra mile' to ensure a positive outcome for our guests. Matthew's focus and hard work will ensure he succeeds in whatever he chooses.
Julia Teilmann
To whom it may concern. I am writing to recommend Matthew Dunham for the position he is applying for. I have had the pleasure of working directly with Matthew during last 5 years with SMS Shore International, Tumlare Corporation as well as Intercruises during his time as a team staff member and a supervisor for above mentioned companies. His tremendous involvement and teamwork abilities never ceased to amaze me. Matthew and I were close colleagues and during that time, we worked together, I fully learned and understood his capabilities. Matthew has an incredible adaptability with any potential work environment. His shows a great ability to know what the client wants before they tell him. He has made customers feel comfortable and safe with him. His flexibility also allows him to quickly switch tactics if the customer changes their mind about something at the last minute. He has been a great example for our colleagues while delivering an amazing service to customers. Matthew's great understanding of customers needs and wishes has allowed him to become a leader/supervisor at the above mentioned companies within a very short period of time. He has been a tremendous inspiration for other colleagues which made him a great addition to the team. Matthew has great abilities, adaptability, and dedication. If you have any questions, please feel free to contact me. Sincerely, Julia Z. Teilmann E-mail: juliateilmann@yahoo.com
Credentials
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SQL Essential Training
Lynda.comSep, 2018- Nov, 2024 -
Excel 2010: Macros
Lynda.comAug, 2018- Nov, 2024 -
HTML Essential Training
Lynda.comApr, 2018- Nov, 2024 -
Lean Six Sigma Foundations
Lynda.comApr, 2018- Nov, 2024 -
Project Management Foundations
Lynda.comApr, 2018- Nov, 2024 -
Excel 2016: Advanced Formulas and Functions
Lynda.comMar, 2018- Nov, 2024
Experience
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LINSTOL
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United States
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Airlines and Aviation
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1 - 100 Employee
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Process Innovation Manager
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Jan 2022 - Present
Self-directed role, with a focus on scaling global operations and large-scale innovation.Large focus on developing internal competencies and creating tools to facilitate workflows.Responsibilities include:- Designing multiple internal tools to increase employee productivity- Leading client-facing, large-scale system integration projects- Project management; managing external software development resources- Exploring and analyzing areas for future investment
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Account Manager
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Mar 2019 - Apr 2022
Designed new disruptive business unit to greatly reduce airline inventory costs.Reduced freight and warehouse spend by $300k+ annually across multiple product lines by optimizing container packing and pallet stacking.Created suite of sales quotation tools used to quote $300M+ of business annually.Responsibilities also include:- Managing $10M+ of inventory for world-leading airlines- Managing end-to-end supply chain, including supplier and vendor performance- Ensuring compliance with strict governmental regulations (e.g. FDA, CBP, import duties/tariffs, etc.)- Coordinating production, freight, warehousing, and delivery across multiple modes of transportation and numerous destinations- Sourcing and vetting of new vendors
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Container Brain
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Transportation, Logistics, Supply Chain and Storage
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Founder
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Jul 2022 - Present
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Triscina DK
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Copenhagen, Denmark
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Founder
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Mar 2016 - Jul 2018
Started and ran a successful lean importation and retail business in Copenhagen, Denmark. Successfully introduced products to new markets by developing and implementing business concept. Negotiated with suppliers to ensure rapid & accurate delivery of products. Started and ran a successful lean importation and retail business in Copenhagen, Denmark. Successfully introduced products to new markets by developing and implementing business concept. Negotiated with suppliers to ensure rapid & accurate delivery of products.
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Destinations North America
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Vancouver, Canada
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Team Supervisor
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Apr 2017 - Jul 2017
Brought on board for a short-term consulting contract to analyze operations at the port of Vancouver. Greatly improved operating efficiency and employee productivity. Implemented lean methods to eliminate wasted time and effort. Responsibilities included: - Analyzing standard operating procedures - Developing improved processes, with a focus on efficiency and lean management methodology - Successfully implementing these processes with respect to the local management culture and work environment
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SMS International Shore Operations
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United States
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Hospitality
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100 - 200 Employee
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Supervisor of Pier Operations
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Oct 2014 - Oct 2016
Supervisor of 70+ staff in Denmark and the UK, ensuring that all aspects of pier operations for guest embark and disembark run efficiently, while delivering high-quality customer experiences aligned with the brand values of the cruise lines.Represented company and corporate partners during royalty visits, inaugural launches, etc.Additional duties as below (Pier Agent).
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Pier Agent
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May 2012 - Oct 2014
Member of Check-in Staff for guests embarking and disembarking cruise ships. Duties included: - Verifying travel documents based upon legal requirements - Completing computerized procedures quickly and accurately - Answering questions as needed - Training other staff in procedures and computer skillsKey skills required: - Being friendly and helpful to customers at all times - Working quickly and efficiently under tight time constraints imposed by the ship’s departure schedule - Learning new procedures quickly, with a minimum of training - Executing procedures accurately and with attention to detail - Dealing with unforeseen events and questions as needed - Working well with other staff members in a fast-paced environment.
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Intercruises Shoreside and Port Services
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Spain
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Travel Arrangements
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700 & Above Employee
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Pier Agent
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Apr 2012 - Aug 2016
As above (Pier Agent). As above (Pier Agent).
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Various Orchestras
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Canada, Denmark, Sweden
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Concert Musician
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Jan 2009 - Aug 2016
Have been a concert musician for various orchestras and bands in Canada, Denmark and Sweden, including: The Royal Danish Academy of Music Orchestra, Copenhagen, Denmark Lund University Music Academy, Malmø, Sweden Danish Concert Band, Rødovre, Denmark Albertslund Symfoniorkester, Copenhagen, Denmark Sankt Annæ Symfoniorkester, Copenhagen, Denmark Multiple theatre productions in Canada Have been a concert musician for various orchestras and bands in Canada, Denmark and Sweden, including: The Royal Danish Academy of Music Orchestra, Copenhagen, Denmark Lund University Music Academy, Malmø, Sweden Danish Concert Band, Rødovre, Denmark Albertslund Symfoniorkester, Copenhagen, Denmark Sankt Annæ Symfoniorkester, Copenhagen, Denmark Multiple theatre productions in Canada
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JUBETI
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Copenhagen Area, Capital Region, Denmark
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VP of Finance, Logistics
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Jun 2015 - Jun 2016
One of three partners responsible for starting and operating a successful modern food truck and catering company. Responsible for: - Developing business concept, including identification of target market and product segmentation - Development of initial business plan and launch of the business - Financial planning and tracking - Organizing and overseeing supply chain One of three partners responsible for starting and operating a successful modern food truck and catering company. Responsible for: - Developing business concept, including identification of target market and product segmentation - Development of initial business plan and launch of the business - Financial planning and tracking - Organizing and overseeing supply chain
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First Hotel Kong Frederik
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Copenhagen Area, Capital Region, Denmark
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Receptionist
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Mar 2015 - Oct 2015
Working in multiple languages (Danish, Swedish, Norwegian, and English) at a four-star hotel in the heart of Copenhagen. Often the only person on duty. Working in multiple languages (Danish, Swedish, Norwegian, and English) at a four-star hotel in the heart of Copenhagen. Often the only person on duty.
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Education
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Maastricht School of Management
Master of Business Administration - MBA, International Business and Sustainable Development -
HarvardX
Online Course, Entrepreneurship in Emerging Economies -
Georgia Institute of Technology
Online Course, Machine Learning for Trading -
Copenhagen Business Academy
Bachelor's degree, Innovation and Entrepreneurship -
Copenhagen Business Academy
AP Degree, Service, Hospitality and Tourism Management -
The Royal Danish Academy of Music
Classical Music: Contrabass