Matthew Diener
Learning Content Specialist at 211 San Diego- Claim this Profile
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Bio
Experience
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211 San Diego
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Learning Content Specialist
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Mar 2023 - Present
Development and design of learning solutions (curricula oversight, job aids, knowledge articles) across multiple modalities to ensure contact center staff has both the tools and information necessary to deliver exceptional service Development and design of learning solutions (curricula oversight, job aids, knowledge articles) across multiple modalities to ensure contact center staff has both the tools and information necessary to deliver exceptional service
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Pacific Palisades Charter Elementary School
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Pacific Palisades
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Teaching Assistant, Second Grade
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Sep 2022 - Dec 2022
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Mighty Underdogs
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Malibu
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Surf Therapy Instructor
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Jan 2021 - May 2022
Provision of specialized surf instruction for children with social challenges, cognitive, physical and emotional disorders Provision of specialized surf instruction for children with social challenges, cognitive, physical and emotional disorders
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Granular
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United States
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Farming
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1 - 100 Employee
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Learning And Development Specialist
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Nov 2018 - Sep 2020
Created e-learning courses and workshops to provide internal education about Granular’s channel partnerships, collaborating with the John Deere Intelligent Solutions teamAccelerated the onboarding program to ensure successful training for the large volume of transitioning staff added after DuPont acquisition
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Channel Sales Associate
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Jun 2018 - Nov 2018
Worked alongside Senior Management to support contract negotiation with John Deere Prospected and evaluated potential channel partner opportunities
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Education
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Pepperdine University
Bachelor of Science - BS, Economics, Minor in English Literature