Experience

Jasco Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Support Specialist

  • Apr 2016 - Present

  • Deliver remote and in-person tier 1 and 2 IT support to clients, including non-technical personnel• Leverage assorted hardware, software, and network diagnostic tools to successfully resolve a variety of complex technical issues • Develop and maintain complex networks utilizing a wide range of network equipment• Configure and implement domain controllers, print servers, terminal servers, FTP servers• Install and terminate network cabling; superior cable management; network infrastructure• Manage call flow, email, IM, SMS communications, and tickets to ensure maximum productivity• Provide 24/7 on-call support for critical issues as needed• Actively maintain up-to-date knowledge on the latest technologies and solutions



Dotty's

• United Kingdom

• Assistant Store Manager Operations

  • Oct 2015 - Apr 2016



Dataplus Communications

• United States
• Construction
• 1 - 100 Employee

• Electrical Technician

  • Jan 2010 - Sep 2015



DSW Designer Shoe Warehouse

• Retail
• 700 & Above Employee

• Assistant Store Manager Operations

  • Jul 2009 - Sep 2015