Experience

Toco Warranty

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Operations Specialist

  • Mar 2018 - Present

• Customer Care Team Lead

  • Jan 2018 - Feb 2018

• Customer Care Representative

  • Jul 2016 - Dec 2017



TouchCommerce

• Sales Chat Agent II

  • Jul 2007 - Feb 2016

  •Maintain a Sales Per Hour minimum goal (DIRECTV) •Maintain a Quality Assurance score of at least 85% •Able to type 50+ WPM •Manage inbound chats by, selling & up-selling client products and services •Follow up and build relationships with prospective customers •Educate customers on the value and necessity of products •Ask qualifying questions and position products that best fit customer needs •Assist customers with sales process •Build solid relationships and drive customer satisfaction •Work with team to create and manage excellent customer experiences Show less