Experience

SPIN Inc.

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Staff Deployment Supervisor

  • Oct 2021 - Present



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Jan 2021 - Jun 2021

  Managed funds of brokerage and IRA accounts. Developed and maintaining a strong relationship with currently and new customers, while providing information on pricing, inventory availability, order status, etc. while handling customer request on certain products in an accurate and timely manner. Managed funds of brokerage and IRA accounts. Developed and maintaining a strong relationship with currently and new customers, while providing information on pricing, inventory availability, order status, etc. while handling customer request on certain products in an accurate and timely manner.



Select Portfolio Servicing

• United States
• Banking
• 200 - 300 Employee

• Collections Representative

  • Mar 2020 - Jan 2021

  Accepted and negotiated for mortgage payments. Assisted clients with completing their applications for mortgage assistance. Communicated with other departments to help resolve issues like missing payments. Learned how to negotiate and handle frustrated customers through being calm, attentive, and conducting myself in a professional manner. Sending different statement of delinquencies and satisfied debts to the Credit Bureaus, as well as purging records where debts have been satisfied. Accepted and negotiated for mortgage payments. Assisted clients with completing their applications for mortgage assistance. Communicated with other departments to help resolve issues like missing payments. Learned how to negotiate and handle frustrated customers through being calm, attentive, and conducting myself in a professional manner. Sending different statement of delinquencies and satisfied debts to the Credit Bureaus, as well as purging records where debts have been satisfied.



Simply Thai

• Sandy, Utah, United States

• Waiter

  • Oct 2018 - Feb 2019

  Worked with other waiters, as a team to take care of customers with questions, and helped the manager to train new part / full-time waiters. Greeted guests and provided quality customer service in a fact-paced environment. Answered questions about menu selections and made recommendations when requested. Skillfully anticipated and addressed guest service needs. Ensured presentation was aesthetically pleasing. Worked with other waiters, as a team to take care of customers with questions, and helped the manager to train new part / full-time waiters. Greeted guests and provided quality customer service in a fact-paced environment. Answered questions about menu selections and made recommendations when requested. Skillfully anticipated and addressed guest service needs. Ensured presentation was aesthetically pleasing.



Thailand Restaurant

• Draper, Utah, United States

• Waiter

  • Jun 2015 - Jul 2016

  Conducted final check of food items prior to serving customers to ensure quality maintenance. Maintained serving standards and followed all regulations while performing duties. Solved any issues or complaints from customers. Provided fast and courteous service. Answered phones and recorded orders. Completed all cleaning, stocking, and organizing tasks in assigned areas. Built relationships with customers to increase the likelihood of repeat business. Conducted final check of food items prior to serving customers to ensure quality maintenance. Maintained serving standards and followed all regulations while performing duties. Solved any issues or complaints from customers. Provided fast and courteous service. Answered phones and recorded orders. Completed all cleaning, stocking, and organizing tasks in assigned areas. Built relationships with customers to increase the likelihood of repeat business.