Experience

Janko Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Aug 2022 - Present

• Assistant General Manager

  • Jul 2020 - Present



Hyatt Regency McCormick Place

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Executive Housekeeping Manager

  • Oct 2018 - Jul 2020

  • Run and oversee the daily operations of the housekeeping department, comprised of 200 housekeepers • Manage scheduling, budgeting, purchasing, employee benefits, and improving our department scores • Create and maintain incentive programs for each of the job categories within the department • Maintain an inclusive culture within the department • Run and oversee the daily operations of the housekeeping department, comprised of 200 housekeepers • Manage scheduling, budgeting, purchasing, employee benefits, and improving our department scores • Create and maintain incentive programs for each of the job categories within the department • Maintain an inclusive culture within the department



Loews Hotels & Co

• United States
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Mar 2018 - Sep 2018

  • Involved in making decisions regarding operational issues and serving as on-site manager of daily functions • Managed large corporate accounts and VIP guests at a high level of personal service • Created and managed a daily shift report, as well as incentive programs created for the front office team • Monitored departments including the front desk, concierge, shuttle drivers, and star service area to guarantee that all staff duties were completed in accordance with established policies and procedures Show less



Fairfield Inn & Suites by Marriott

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Aug 2017 - Mar 2018

  • Created and managed schedules for teams including the front office, dining/bar, shuttle, and engineering • Conducted employee recruitment, trained new hires, coached and disciplined front office staff • Developed and implemented new office policies to improve guest service scores and Marriott signups • Budgeted and purchased items for the front office, Markets and Bars • Developed a productive team, setting clear objectives, performance standards and achieving target goals • Created a positive work culture through a time of change in the department Show less



TownePlace Suites by Marriott

• United States
• Hospitality
• 200 - 300 Employee

• Front Office Manager

  • Aug 2017 - Mar 2018



Hyatt Regency

• United States
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Aug 2015 - Aug 2017

  • Supervised 20 employees (front office, night auditors, bellman, shuttle) in their daily duties • Created a training program around the Hyatt brand standards that was implemented throughout the hotel • Handled concierge duties, inbound guest service calls and guest experience complaints • Trained employees in all front office operations, including cash handling, customer service, record keeping, regulations and brand/purpose • Responded to guest satisfaction surveys on Medallia • Supervised 20 employees (front office, night auditors, bellman, shuttle) in their daily duties • Created a training program around the Hyatt brand standards that was implemented throughout the hotel • Handled concierge duties, inbound guest service calls and guest experience complaints • Trained employees in all front office operations, including cash handling, customer service, record keeping, regulations and brand/purpose • Responded to guest satisfaction surveys on Medallia



Brunswick Corporation

• Manufacturing
• 700 & Above Employee

• Event Services

  • Aug 2013 - Aug 2015

  • Responsible for engaging with clientele, setup, decor and party management at private event space • Responsible for engaging with clientele, setup, decor and party management at private event space



Jay's Camp

• Camp Director

  • Jun 2013 - Aug 2014

  • Responsible for a group of more than 300 pre-teens and 10 counselors managing all daily scheduled activities • Responsible for a group of more than 300 pre-teens and 10 counselors managing all daily scheduled activities



Sedgebrook

• United States
• Hospitality
• 1 - 100 Employee

• Dining Room Assistant

  • Oct 2008 - Jan 2013

  • Served as a waiter, host and runner in the community’s fine dining facility • Became a coach and training leader for new hires in year two • Served as a waiter, host and runner in the community’s fine dining facility • Became a coach and training leader for new hires in year two