Matthew Capel

Partner Service Manager at Virgin Media O2
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Contact Information
us****@****om
(386) 825-5501
Location
Peterborough, England, United Kingdom, UK
Skills

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5.0

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Alexei Jurascheck

Matt is exactly the sort of technical resource you want involved in your programme. Having worked with him as a Principal Architect/Technical Delivery Lead, he has the knowledge and experience to work and solve problems at the very detailed technical level during planning or delivery, as well as understanding the needs of the wider project/programme. He is always well liked by both client and internal stakeholders and I would jump at the chance to recommend him, if not work together again.

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Credentials

  • SSVVP 2019
    The SIP School
    Jan, 2019
    - Nov, 2024
  • MCSE: Productivity 2017
    Microsoft
    Jan, 2017
    - Nov, 2024
  • MCSA: Office 365
    Microsoft
    Dec, 2015
    - Nov, 2024
  • SSCA 2018
    The SIP School
    Feb, 2018
    - Nov, 2024
  • APSS - Avaya Customer Engagement Solutions
    Avaya
    Mar, 2017
    - Nov, 2024

Experience

  • Virgin Media O2
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Partner Service Manager
      • May 2019 - Present

  • Virgin Media Business
    • United Kingdom
    • Telecommunications
    • 500 - 600 Employee
    • Transition Architect
      • Sep 2018 - May 2019

  • T-Systems UK
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Principal Technical Design Architect
      • Jan 2017 - Aug 2018

    • Technical Design Architect
      • Mar 2012 - Dec 2016

      This role consisted of data gather, solution design and implementation of medium to large scale voice solutions, particularly involving Microsoft Lync, Skype for Business, Office 365, Avaya Aura, Avaya CM and Verint/Avaya Work Force Optimsation (WFO/WFM) products including call recording and Desktop Processing and Analytics (DPA)This generally involves the interpretation of customer requirements via workshops, use cases, interviews, surveys and scenarios with the creation of technical solutions (High Level Design/Low Level Designs) as well as the selling of ideas and concepts to key stake holders.This role also involved the implementation of the designed solutions as well as project support and 3rd level support following project go-live. Show less

    • Technical Roll Out Manager
      • Apr 2011 - Mar 2012

      This role consisted primarily of a large scale porting, PBX replacement and rationalisation exercise (~50,000 numbers, ~1000 locations) for multiple public telephony providers to a single consolidated provider offering substantial cost savings. The project consisted of data gathering, voice technical solution design, implementation and rollout over a period of 11 months with substantial involvement in supplier engagement, negotiations and commercials.

  • TUI
    • Germany
    • Travel Arrangements
    • 700 & Above Employee
    • Voice & Data Analyst
      • Mar 2008 - Jan 2011

      Management of Avaya, Cisco and Meridian telecommunications solutions for over 700 locations across the UK and Ireland. Running a streamlining and efficiency project that delivered substantial cost savings by merging two businesses and relocating IT and telecoms services into a consolidated head office. Major telephony upgrade of over 2000 head office users from an existing Cisco Call Manager system to an Avaya Communications Manager running Avaya SIP Enablement Services (SEP). Implementation of WFO, Call recording and Desktop Processing and Analytics (DPA) Migration and relocation of 400+ users on to a centralised Cisco Call Manager platform from the current Ericsson MD110 system. Consolidated voice carriers from 6 suppliers to one delivering cost savings through economies of scale Show less

  • Farsight Security Services Limited
    • Peterborough, United Kingdom
    • IT Manager
      • Jun 2005 - Feb 2008

      This role involved the management and support of hardware and software operations across multiple UK head office sites and network connectivity and secure audio to several hundred remote locations throughout the UK and Europe. Responsible for the IT budget and negotiation, purchasing and management of all hardware, software, service and maintenance contracts. Management of a technical team and overall responsibility for ensuring customer and supplier SLA's are met. Design and deployment of complex secure voice solutions to meet customer requirements and 3rd Line escalation point for operational service issues. Show less

  • cahoot
    • Financial Services
    • 1 - 100 Employee
    • Technical Specialist (Voice)
      • Jan 2002 - Jun 2005

  • Abbey
    • Banking
    • 300 - 400 Employee
    • Technical Specialist (Voice & Data)
      • Dec 2000 - Jan 2002

  • Comtech Networks Limited
    • Technical Consultant
      • Jan 1998 - Nov 2000

  • HANOVER COMPUTER SYSTEMS LIMITED
    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • Technical Consultant
      • Jan 1993 - Jan 1998

Education

  • Oxford Technical College
    Computer Studies
    1991 - 1993

Community

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