Experience

Servicom

• United States
• Telecommunications
• 200 - 300 Employee

• Telephone Sales Representative

  • Jan 2017 - Present



Pathways to Employment

• Sydney, Nova Scotia, Canada

• Database Developer

  • Apr 2015 - Apr 2016

  • Digitized the company’s policies and procedures as well as all client/employee files which were all in paper-file format; created a database to allow ease-of-access and controlled sharing of confidential files among employees. Daily data entry occurred. • Managed multiple social media websites by scheduling posts weekly (news articles, blogs, photos, etc) promoted business by implementing a social media strategy, developing community awareness and promoting sales of the various product lines available through Pathways to Employment. • Was responsible for electronic maintenance, statistics collection and organization, as well as providing technical support to all staff as needed; this included both hardware and software setup/maintenance as needed. Show less



ServiCom Telecommunications, Sydney River, Nova Scotia

• Sydney River, Nova Scotia

• Human Resources Recruiter

  • May 2014 - Sep 2014

  Introduced to all facets of the recruiting process of a mass hire. Was responsible for pre-screening potential employees who had submitted resumes by interviewing them over the phone, as well as assisted in interviews during the official interview process. Was responsible for handling confidential documents by filing as well as assembling new employee files and updating current employee files. Introduced to all facets of the recruiting process of a mass hire. Was responsible for pre-screening potential employees who had submitted resumes by interviewing them over the phone, as well as assisted in interviews during the official interview process. Was responsible for handling confidential documents by filing as well as assembling new employee files and updating current employee files.



EDS/Guthy Renker

• Customer Service Representative, Subject Matter Expert/Peer Mentor

  • Sep 2005 - Sep 2012

  Provided peer mentoring to the call floor by volunteering to be part of the SME call line, which involved providing agents with guidance regarding product as well as billing questions. Spoke with irate customers in attempt to satisfy the dustomer and rectify any problems that may have occurred by issuing refunds, complimentary product, etc. In addition, I provided customer service over the telephone for customers receiving Guthy Renker cosmetic products by mail. Also assisted the customers with basic usage instructions and answered any billing questions the customers had. Placed orders and also offered upsales. Show less