Service Manager

• Sep 2021 - Present

Service Coordinator

• Sep 2015 - Sep 2021

Responsible for overseeing a team of office based Service Advisors, nationwide Field Engineers and Warehouse staff to ensure the smooth running of a company's service department. Being the main point of contact for any queries relating to service. Dealing with problems reported by customers and logging relevant service cases, assisting the customers for a fast resolution using my knowledge and experience. Organising the diaries of engineers across the country to carry out installations, calibrations & repairs and allocating the jobs based on skill set and location. Ensuring in-house repairs are completed efficiently and correctly, whilst seeking opportunities for our Sales team to progress. Keeping customer accounts and credit status' up to date, invoicing jobs and subsequently taking money. Making sure paperwork has been submitted on time by engineers/subcontractors and being correctly input onto CRM systems by Administration staff. Putting into place procedures for service staff to use and follow, ensuring clear communication to provide a service we can be proud of and accommodate customers needs and requirements in a timely manner. Building a network of strong and reliable external Subcontractors/Distributors alongside our Head of Sales. Liaising directly with suppliers and manufacturers regarding warranty claims, parts orders and new equipment purchases.Being responsible for the purchasing of all equipment across the product ranges. Overseeing Warehouse staff in maintaining stock levels and organising deliveries correctly, incoming and outgoing, domestically and internationally, by following procedures in place to ensure our customers receive goods in the time quoted and are updated with progress along the way. Being responsible for building relationships with customers, with continued repeat business the end goal. Using the customer database programs Goldmine & Clik Jobs, all Microsoft Office programs and the invoicing system MAM. Show less

Service Manager

• Jan 2020 - Present

Accounts Assistant

• Mar 2014 - Sep 2015

Working alongside the Finance Manager Processing invoices & expenses on Quickbooks (Purchase Ledger, Sales Ledger & General Ledger) Updating the fixed asset register and dealing with petty cash Processing BACS & Cheque payments Continued input of data using Microsoft Office to a high level Reception duties including answering phone, meeting and greeting, dealing with enquiries from the public General office duties including filing, photocopying, franking mail and archiving files Show less