Matthew Summers

Senior Field Technician/Team Lead at Netfusion, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Boise Metropolitan Area

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Credentials

  • CompTIA Cloud Essentials
    CompTIA
    Sep, 2019
    - Nov, 2024
  • Linux Essentials
    Linux Professional Institute
    Aug, 2019
    - Nov, 2024
  • ITIL Foundations V3
    AXELOS Global Best Practice
    Jul, 2018
    - Nov, 2024
  • Project +
    CompTIA
    Mar, 2018
    - Nov, 2024
  • CIW Site Development Associate
    CIW, Inc.
    Feb, 2018
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Aug, 2018
    - Nov, 2024
  • Cisco Certified Design Associate (CCDA)
    Cisco
    Jul, 2019
    - Nov, 2024
  • Cisco Certified Entry Networking Technician (CCENT)
    Cisco
    May, 2018
    - Nov, 2024
  • Cisco Certified Network Associate Security (CCNA)
    Cisco
    Dec, 2018
    - Nov, 2024
  • A+
    CompTIA
    Apr, 2017
    - Nov, 2024
  • CompTIA IT Operations Specialist – CIOS
    CompTIA
    Jul, 2017
    - Nov, 2024
  • CompTIA Secure Infrastructure Specialist – CSIS
    CompTIA
    Oct, 2017
    - Nov, 2024
  • Network+
    CompTIA
    Jul, 2017
    - Nov, 2024
  • Security+
    CompTIA
    Oct, 2017
    - Nov, 2024

Experience

  • Netfusion, Inc
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Field Technician/Team Lead
      • Mar 2021 - Present

      Support all aspects of client IT needs, including desktop support, networks, server administration, backups, and printers. • Design and configure client networks • Perform security audits, and recommend changes to clients • Configure Firewalls, including Meraki, Cisco ASA, Fortinet, Watchgaurd, Ubiquiti, and Sonic Wall • Manage and maintain customer backups, offsite and appliances • Track user account creation, changes and deletions • Maintain user accounts including rights, permissions and systems groups • Manage critical incidents • Manage Projects • Manage a small team of technicians Show less

  • Intermountain Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Data Center Technician
      • Nov 2017 - Jan 2021

      Supported, maintained and monitored the enterprise data centers including power, cooling, access control, fire suppression and cabling infrastructure. Provided incident response within the data center. • Designed new rack layout for data center • Created policies and procedures for new equipment installation • Created new policies for data center access • Performed monthly maintenance on data center equipment • Performed monthly audits and created PCI report • Installed and tested data center infrastructure cabling • Supported, installed and moved IT equipment Show less

  • IdenTrust, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Support Analyst
      • Aug 2016 - Nov 2017

      Provided support for digital certificates used for accessing DOD sites, GSA sites, E-prescribing for doctors, email encryption and SSL. • Assisted end users in setting up and using email encryption • Assisted users in setting up and using certificates to digitally sign documents • Investigated and resolved digital certificate issues • Diagnosed hardware and software issues and errors • Trained new helpdesk staff Provided support for digital certificates used for accessing DOD sites, GSA sites, E-prescribing for doctors, email encryption and SSL. • Assisted end users in setting up and using email encryption • Assisted users in setting up and using certificates to digitally sign documents • Investigated and resolved digital certificate issues • Diagnosed hardware and software issues and errors • Trained new helpdesk staff

  • HP
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Solutions Consultant I
      • May 2014 - May 2016

      Provided analysis and solutions for manage print services. Provided pre-sales and post-sales support. • Supported field technicians as well as end users • Managed third party service providers • Ensured information in SQL database was accurate • Provided support for the installation and maintenance of data collection tool on customer networks • Offered training to technicians Provided analysis and solutions for manage print services. Provided pre-sales and post-sales support. • Supported field technicians as well as end users • Managed third party service providers • Ensured information in SQL database was accurate • Provided support for the installation and maintenance of data collection tool on customer networks • Offered training to technicians

  • Johnson Controls
    • Ireland
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Fire & Security Tech II
      • Sep 2005 - Mar 2014

      Designed, installed and maintained access control and camera surveillance systems. Participated in a 24/7 on-call rotation. • Installed/maintained Windows servers for access control and camera surveillance systems • Installed/maintained redundant servers and backup systems for access control and camera surveillance systems • Worked with SQL for database administration and reports • Trained customers on the use of their systems • Supervised installation crews • Converted the University of Utah from Logiplex to Software House • Implement IP networks for network cameras and access control systems Show less

  • Totally Awesome Computers
    • Senior Technician
      • Dec 2004 - Sep 2005

      Repaired customer computers, provided tech support via phone, quality control of new systems, and supervised technicians. Repaired customer computers, provided tech support via phone, quality control of new systems, and supervised technicians.

  • Con Paulos Inc
    • Systems Administrator
      • Oct 2001 - Aug 2004

      Responsible for entire company network consisting of 60 computers over 10 locations including car dealerships as well as Subway restaurants. • Installed and ran beta testing for Subway Sub Club rewards cards • Maintained company website • Maintained servers running Microsoft server 2000, and Microsoft server 2003 • Supervised student interns • Implemented Cisco site to site VPN across remote sites Responsible for entire company network consisting of 60 computers over 10 locations including car dealerships as well as Subway restaurants. • Installed and ran beta testing for Subway Sub Club rewards cards • Maintained company website • Maintained servers running Microsoft server 2000, and Microsoft server 2003 • Supervised student interns • Implemented Cisco site to site VPN across remote sites

Education

  • Western Governors University
    Bachelor's degree, Information Technology
    2017 - 2020
  • College of Southern Idaho
    Information Technology
    2003 - 2004
  • ITT Technical Institute-Murray
    Electronic engineering
  • Jerome High school

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