Experience

Systopia – Zucchetti UK Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Cloud Infrastructure Engineer

  • Sep 2019 - Present

  - Own and troubleshoot escalated customer support incidents. - Configure, deploy, update and maintain cloud server services and applications. - Ensure that cloud platforms are maintained, monitored and securely operated. - Maintain a patching schedule ensuring ongoing security and reliability. - Creating scripts using PowerShell and SQL. - Analyse server and application logs. Manage cloud security, including networks & Firewalls. - Administer Active Directory, server roles & features, WSUS & SSL certificates.- Manage anti-virus and windows updates. Deploy, configure and test websites. - Develop and maintain the installation and configuration documentation.- Upgrading application software with latest build versions.- Configure SAML and SSO process with clients or 3rd parties.- Configure Nagios XI and Nagios Log server- Regular Expressions coding- Palo Alto



Frome Carpet & Flooring

• IT systems and network analyst

  • Jan 2018 - Sep 2019

  • Supporting existing systems and handling upgrades of software and hardware. • Routine checks of network and administration. • Providing staff training on Microsoft packages and mobile phone applications for work purposes. • Upgrading security systems, networks and phones to ensure company data is secure.• Improving company network efficiency and security with modifications, anti-virus protection and training awareness as well. • Creating and restoring backup systems. • Supporting existing systems and handling upgrades of software and hardware. • Routine checks of network and administration. • Providing staff training on Microsoft packages and mobile phone applications for work purposes. • Upgrading security systems, networks and phones to ensure company data is secure.• Improving company network efficiency and security with modifications, anti-virus protection and training awareness as well. • Creating and restoring backup systems.



Nisbets

• Wholesale
• 400 - 500 Employee

• Business Analyst

  • Jun 2017 - Jan 2018

  • Implementing EDI systems from sign off to go live. Monitoring live EDI status and resolving failures. • Informing clients of the EDI requirements to ensure files pass validation checks.• Helped setup Cote and Patisserie Valerie restaurants to use EDI. • Lead ownership of multiple projects ranging from software installations to setting up new Nisbet stores. • Managing all stages of migrating the company Rowlett’s data and work practices into Nisbets ownership.• Resolving warehouse conveyor belt system faults to ensure product line resumes.



Trapeze Group

• Canada
• Software Development
• 500 - 600 Employee

• Implementation Specialist

  • Jul 2014 - Feb 2017

  • Taking ownership of routine software upgrades and being technical lead on planned migrations and projects. •Set-up server and workstation systems for live and test environments for clients prior to software launch date. • Carrying out thorough investigations of application errors, gathering data and applying known fixes, reporting technical complications to Trapeze's in-house development team.• Provide Maintenance of customer support documentation including system overviews, user manuals, user training records, system release notes and system fault logs. • Creating crystal reports and mail merge letters for clients. • Providing training to clients and other staff members in the Trapeze departments. • SQL used daily ranging from creating and restoring of Databases, creating SQL scripts to modify data and create reports.• Extensive knowledge of SQL management studio security and administration, importing and exporting tables in SQL management studio.• Working with clients very closely planning the best technical solutions, consulting with them on project issues and tasks reducing constraints where they may arise.