Software Test Lead

• Apr 2022 - Present

Quality Engineering Lead

• Jul 2021 - Present

Quality Engineer

• Apr 2020 - Jun 2021

Test Analyst

• Aug 2014 - Apr 2020

Context-driven questioning of a product (through operating and observing it) so as to enable informed decision-making by the software development team and stakeholders.

Business Analyst

• Jan 2012 - Aug 2014

Main purpose of the role: A separate independent and specialist team sitting within Retail Operations multi-skilled across all products, systems, processes and procedures.Objectives of the role: - Analyze and identify current processes around problem areas and opportunities- Re-design and re-engineer processes.- Check and report on system and process inconsistencies.- Analyze historical problems (trends).- Prepare management reports centred around data integrity as required from time to time.- Identify trends resulting from error corrections, exception reporting and data integrities.- Evaluate inefficiencies to existing processes and provide input to new processes.- Document all processes, procedures and controls and to ensure material is continually updated as relates the work function.- Implement controls to mitigate processing risk, particularly associated with error corrections, exception reporting and data integrities.- Ad hoc duties/projects as may be required from time to time- Doing and/or coordinating data cleanups as the need arises.- Research potential strategic initiatives for input into Exco- Monitor the status of Strategic Initiatives .- Project Manage Strategic Initiatives where applicable.- Provide ECO with feedback regarding the status of strategic initiatives. Show less

Operations Consultant

• Aug 2010 - Feb 2012

· The processing of all daily client transactions & instructions received via workflow.· Performing validations on incoming client instructions and ensuring that this is done accuratelyand timeously within the given deadlines.· Ensuring that all FICA requirements are complied with.· Confirming receipt of instructions with clients telephonically.· Ensuring all incoming work is captured within required turnaround times and before relevant cut offs.· Attending to queries from clients, financial adviser’s and internal customers and responding to queries timeously and diligently.· The correction of all errors in an accurate and timeous manner.· To manage pending cases as well as client follow ups.· To ensure timeous processing of daily workflow so as to meet/exceed client expectations and SLA's.· Providing clients/ brokers with superior levels of service· Maintaining records of all interactions with clients / financial adviser’s. Show less

Research Intern

• Feb 2010 - Apr 2010

Assisted with and conducted primary research with participants of the industry that my team was currently researching. I was to keep accurate record of any and all findings during the research process and report these finds to the industry analyst managing the project. Assisted with and conducted primary research with participants of the industry that my team was currently researching. I was to keep accurate record of any and all findings during the research process and report these finds to the industry analyst managing the project.