Senior QA Manager

• Nov 2022 - Present

Team Coordinator, Tubes Engineering; Traffic Junky

• Apr 2022 - Jun 2022

- Supervised quality assurance life cycle process, which included supporting teams: CMS (BE/FE), Delivery, DBA, and JS.- Managed offshore employees and helped drive automation framework to support needs of QA engineers—saving time and resources.- Hired and trained new employees while creating a collaborative work environment, which resulted in quality service for clients.

SQA Test Lead, Traffic Junky

• Aug 2019 - Apr 2022

- Responsibility for reviewing Requirements, BRDs, Test Plans, Wiki pages, Guidelines, Test Cases- Conducted and lead all QA interviews- Traveled offshores to train and guide new QA resources

Lead SQA Analyst: Ads Engineering

• Jan 2016 - Aug 2019

- Responsible for a mixture of product and engineering driven initiatives from beginning to end. - Manage an onshore team of SQA Analysts and SQA Testers- Manage a team of offshore QA Testers- Agile Process Oriented- Scrum Master Responsibilities- Responsible for all QA estimates during planning phase- Established an agile scrum engineering process which includes DBA, BE, FE and QA all working together in parallel - Work with Development Managers and Technical Directors to plan quarterly initiatives - Help manage KPIs and Engineering reports that are showcased to upper management - Responsible for managing multiple JIRA projects, which includes: reviewing BRDs, creating Epics, creating and organizing stories, creating then assigning subtasks, updating descriptions, updating statuses and reviewing time logged. - Highly experienced with JIRA filters, queries, widgets, workflows, and general usage. - Works very well under pressure in a fast paced environment

Lead SQA Analyst: Business Engineering Services

• Jan 2015 - Jan 2016

- Fully responsible for managing a team of onshore SQA analysts and SQA testers- In charge of managing an offshore team of 20+ testers. Created transparent quality assurance reports to facilitate communication. - Conducted quarterly reports for QA effort and bug stats. - Responsible for analyzing needed QA capacities based on sprint backlogs in order to assure that all sprint tasks will be tested and delivered. - In charge of all QA test planning and execution for the Business Engineering Services department.- Automation framework knowledge (Selenium & Jenkins)- Scripted test plans to conduct daily sanity checks - As a QA service, our team supports 7 development teams (each with 5-10 developers)*includes Business Intelligence, Fraud detection tool, HR zone, Cloud Processing, Data Science, Web Frameworks, etc.- Comfortable using multiple methodologies, including Agile/Scrum (currently hold scrum certification)- Built processes to fully integrate QA into the development process and to use QA efficiently- Full understanding of SDLC and STLC- Created processes for QA to run parallel with the development process, which includes creating and review all test cases and test plans, ultimately making QA available and ready to execute when needed. - Advance scrum knowledge which helps working daily with scrum master to organize sprints - JIRA and JIRA Portfolio experience. Advanced knowledge of jquery searching and filter creations.

SQA Analyst: Paysite Services

• Mar 2012 - Jan 2015

- Created test plans for newly implemented designs- Created and Plan daily automation tests- Update quality assurance training manuals- Identify problems or deficiencies in products- Web oriented QA testing- Helped Maintain high-traffic consumer websites (1 million+ users)- Hired and trained multiple testers that would eventually be promoted and transitioned into a Software QA Analysts. - Mobile device testing experience including android and IOS. - Capable of planning and conducting large Web based system tests. Including resource management, risk analysis, test case management and QA effort reports. - Used tools: JIRA, Spiratest, Spoon.net, Firebug, HMA proxy service, and device anywhere.

Technical Support Team Lead

• May 2010 - Mar 2012

- Managed team of tech support agents and served as department trainer—ensuring consistent guidelines were being shared/utilized.- Oversaw department stats, designed quality management tools, and maintained positive front line between customers and company.

Help Desk Specialist

• 2009 - 2010

- Provided first-level technical support, logged problems, and ensured that issues were entered correctly into the system; dispatched appropriate technicians and maintained top-quality client satisfaction. - Provided first-level technical support, logged problems, and ensured that issues were entered correctly into the system; dispatched appropriate technicians and maintained top-quality client satisfaction.

Development Support

• 2007 - 2008

- Video game QA Tester - Was main tester for walkthroughs, which included planning: test case creation and validating all levels. - Worked closely with outsourcing companies to track QA effort. - In charge of maintaining tracking reports based on level regression - Video game QA Tester - Was main tester for walkthroughs, which included planning: test case creation and validating all levels. - Worked closely with outsourcing companies to track QA effort. - In charge of maintaining tracking reports based on level regression