Experience

Beauchamps High School

• Education Management
• 1 - 100 Employee

• Assistant Systems Manager

  • Apr 2021 - Present

  Same job role as IT Systems Administrator role, with added responsibilities.New roles included taking lead on and distribution of tickets from the help desk. Taking the lead on development and deployment throughout the school. This includes setting up and maintaining SCCM to deploy Windows, Windows Updates and Software throughout the school.Developing small apps with PowerApps that departments can use based on requirements.Assist Systems Manager with introduction and ideas for new technology and practices that can be used within the schools.Take the lead on external meetings and staff training when the Systems Manager is not available.

• IT Systems Administrator

  • Jul 2017 - Apr 2021

  Same as Network Administrator role, same job role different title after being made redundant.

• Network Administrator

  • Jan 2013 - Aug 2016

  Provide technical support to staff and students relating to hardware, software and network issues. Supervise ticket queue system, keeping staff updated with the current status of the ticket they raised and follow timely resolution of all work tasks. Providing statistics and feedback on ticket information. Maintaining and implementing new hardware and software to the network infrastructure. Provide technical support to staff and students relating to hardware, software and network issues. Supervise ticket queue system, keeping staff updated with the current status of the ticket they raised and follow timely resolution of all work tasks. Providing statistics and feedback on ticket information. Maintaining and implementing new hardware and software to the network infrastructure.



IFDS

• Luxembourg
• Financial Services
• 100 - 200 Employee

• Desktop Support

  • Sep 2012 - Dec 2012

  2nd line support - Provide technical support to employees relating to hardware and software, computer applications, LAN components and peripherals. - Carry out on site analysis, identification, and resolution of difficult desktop problems for employees - Supervise ticket queue system, keeping employees updated with the current status of the call they raised and follow timely resolution of all work tasks. - Building computers from company standard build ghost image. 2nd line support - Provide technical support to employees relating to hardware and software, computer applications, LAN components and peripherals. - Carry out on site analysis, identification, and resolution of difficult desktop problems for employees - Supervise ticket queue system, keeping employees updated with the current status of the call they raised and follow timely resolution of all work tasks. - Building computers from company standard build ghost image.



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Junior Developer

  • Jun 2011 - Dec 2011

  Worked as a Junior Developer working on migrating existing intranet sites to TWiki using HTML, JavaScript and CSS. Also provide training on how to use TWiki. Worked as a Junior Developer working on migrating existing intranet sites to TWiki using HTML, JavaScript and CSS. Also provide training on how to use TWiki.



PC Knights

• United States
• IT Services and IT Consulting

• IT Technician

  • Aug 2010 - Jul 2011

  IT Technician dealing with customer calls and visiting customer homes to resolve PC issues in Wickford and surrounding areas. IT Technician dealing with customer calls and visiting customer homes to resolve PC issues in Wickford and surrounding areas.