Residential Elite Concierge

• Apr 2023 - Present

BUPA Senior Health Care Co-ordinator

• Jul 2017 - Mar 2023

Providing a high level of care to the residents and supporting the Facilities Director with managing the office. Regular updating of residents care plans and daily charts. Maintaining a clean and safe environment for the residents and work colleagues. Regular updates to the nurses regarding residents health and reporting any changes and concerns immediately. Liaising with the residents family and ensuring all patient details are updated. I have received two awards for my work. A 'Tony' award voted for by the residents as the best carer. Also the Regional Director Monthly Award for 'Improving our residents lives' for my caring and considerate approach and making the residents laugh and feel special. Show less

Office Manager

• Jan 2016 - Aug 2016

My role as a office manager for this start up involved inputting and maintaining of the customer database. Maintaining the office and HR duties. Liaising with the building managers and receptionist to ensure smooth facility management .Arranging and assisting in the creation of all promotional materials. My role as a office manager for this start up involved inputting and maintaining of the customer database. Maintaining the office and HR duties. Liaising with the building managers and receptionist to ensure smooth facility management .Arranging and assisting in the creation of all promotional materials.

Senior Branch Co-ordinator

• Jun 2009 - Dec 2015

Senior Branch Coordinator and Personal Assistant to a succession of high performing audiologists. Working in the London flagship store for the worlds leading hearing aid company. Directly contributing to ensuring commercial objectives are not only fulfilled but surpassed. Managing the day to day running of the branch and all business processes. Building and maintaining professional, long standing relationships with high profile clientele. Daily correspondence with global manufacturers, senior colleagues and other local businesses. Diary planning to maximise daily productivity. Driving branch performance on appointment attendance, increasing database and sales. Ensuring the customer experience is of the highest quality. Received two aftercare service awards for my work. Show less

Office Manager

• Sep 2008 - Jun 2009

Facilities and administration duties whilst on temporary assignment for companies such as The Federation of Small Businesses and Amplifon. Both companies requested me personally for other temporary assignments. Facilities and administration duties whilst on temporary assignment for companies such as The Federation of Small Businesses and Amplifon. Both companies requested me personally for other temporary assignments.

Training Coordinator

• Jun 2006 - Aug 2008

Provided an important link between the sales team and the training staff delivering courses. Managing the entire training centre for use, inviting and greeting the delegates and providing all training materials. Ensuring the training suites had sufficient stock of all relevant training materials. Distribution of all incoming and outgoing correspondence and arranging couriers for transportation of course materials to client sites. Inputting bookings on the client database Managing the training schedule calendar and booking freelance trainers where necessary. Ordering of scheduled and tailored management course manuals, updating them with correct files and cost spreadsheets and ordering of software course manuals. Managing quality assurance for all training and printing of course certification. Maintenance of office facilities including light fittings, printers and fax machine. Show less

Real Time Analyst

• May 2005 - May 2006

On temporary contract for BT on the Real Time Team in the National Command Centre. Monitoring and adjusting of the telephone network to aid the effective distribution of inbound call traffic and the minimisation of call wait time and abandonment in a real time fashion. Producing daily reports and interval statistics to compare forecasted calls from deviation reports against actual call figures taken in real time. Restructure of user turrets between multiple ACD groups in line with site resource requirements. Monitoring agents adherence using RTA and authorising off-line time for other work activities. Resolution of call centre telephony problems by adjustment of the telephone network. Show less

Customer Services Officer

• Apr 1996 - Nov 2004

Temporary assignment to permanent position at the London Service Centre. Processing customer payment advice statements, inputting bid deposit entries and CHAPS payments. Dealing directly with business customers on the phone, processing CHAPS payments, salary payments, transfers between accounts, database amendments and general business queries. Instrumental in foiling a CHAPS payment fraud attempt in excess of £70,000. Received commendation for surpassing the job criteria on the unpaid cheques department by identifying another fraud, saving the Royal Bank of Scotland several thousand pounds. Sole responsibility for checking 'Royline' payments, some in excess of ten million pounds. Show less