Experience

Consumer Support Services, Inc.

• Hospitals and Health Care
• 100 - 200 Employee

• Chief Information Officer / Director Of Technology

  • Jul 2022 - Present

  Administer policies & procedures for IT departmentMaintained & serviced Server & Network infrastructure companywideSupervised & managed IT department team of threeNegotiated & coordinated with vendors to ensure the correct services at a fair price are received on time

• System Administrator

  • May 2016 - Jun 2023

  Palo Alto Firewalls• Configured over fifteen firewalls for county offices across Ohio• Deployed a VPN network for the company which connects all satellite offices• Implemented and maintained GlobalProtect for remote access usersScale / Leostream H3 Environment• Installed and Configured a VDI environment with over 400 non-persistent virtual desktops • Setup and Maintain Leostream connection broker and gateways for remote environment• Setup FSlogix Profile containers Ubiquiti UNIFI• Deployed multiple Networks using Unifi equipment• Administer all aspect of LAN VMware & Terminal Services• Oversee and Manage several ESXI hosts that run multiple VM servers• Maintain and Manage Microsoft Terminal services and Remote AppsWindows Server 2016• Assembled and Configured sixteen servers for county offices• Administered and implemented Active Directory serversResponsible for the upkeep, configuration, and reliable operation of computer systems. Install, or upgrade computer components and software; provide routine automation; maintain security policies; troubleshoot; train and/or supervise staff; offer technical support for projects. Main focuses are Windows Server 2016, Scale / Leostream H3 Technology. Palo Alto Firewalls and Cisco Meraki switches /AP's. Show less



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Contractor For Limited Brands

  • Jul 2015 - May 2016

  Provided resolutions for stores by isolating problems and researching solutions · Maintained a high-volume workload within a fast-paced environment · Escalated authority to analysts for tier 2 support · Assisted an average of 170 clients in any given week and consistently met performance benchmarks Provided resolutions for stores by isolating problems and researching solutions · Maintained a high-volume workload within a fast-paced environment · Escalated authority to analysts for tier 2 support · Assisted an average of 170 clients in any given week and consistently met performance benchmarks



K12

• United States
• E-Learning Providers
• 700 & Above Employee

• IT Support Technician

  • Aug 2015 - Nov 2015

  • Provided IT Support for K12 division • Configured and maintained wireless network • Provided IT Support for K12 division • Configured and maintained wireless network



Athens Community Television

• United States
• Media Production

• Internship

  • Feb 2015 - Jul 2015

  • Produced over ten shows a week • Published recordings on social media • Maintained an online website with regular programming • Performed desktop and video editing training • Supported customers to identify and troubleshoot technology-related issues • Produced over ten shows a week • Published recordings on social media • Maintained an online website with regular programming • Performed desktop and video editing training • Supported customers to identify and troubleshoot technology-related issues