Experience

Ravenswood Solutions

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Product Support Engineer

  • Dec 2019 - Present



Raytheon

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Support Principal Tech Staff

  • Jul 2017 - Nov 2019



Ravenswood Solutions

• Field Applications Engineer

  • Oct 2012 - Jul 2017

  A Field Applications Engineer (FAE) at Ravenswood Solutions is the jack-of-all trades Engineer. We are expected to be Subject Matter Experts on all of our software and hardware configurations so we are able to troubleshoot and fix anything when we are deployed in the field for an exercise. Traveled to remote locations to provide on-site Technical Support and Operations for National Guard Training Exercises and other clients for up to 6 weeksTrain temporary labor to operate computer and audio/video recording equipment and softwareMaintained 100+ Mobile Computer Server and Audio/Video racks, on a team of 5, including hardware and software upgrades and maintenanceDesigned and prototyped a device to test various equipment cables for faultsReviewed and provided system hardware changes and upgrades for various mobile computer server racksTraveled to remote locations for emergency repair on equipment deployed within 24 hoursMaintain and update Operator User Manuals for current software and hardware configurations