Matthew Beauchamp
Technical Support Team Lead at Checkmarx- Claim this Profile
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Bio
Credentials
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Learning Jenkins
LinkedInFeb, 2021- Nov, 2024
Experience
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Checkmarx
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United States
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Computer and Network Security
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700 & Above Employee
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Technical Support Team Lead
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Mar 2020 - Present
• Hold bi-monthly one on ones with 4 team members to check in and discuss issues. • Develop training plans for team members to fill in gaps where needed. • Review cases to identify areas of strengths/weaknesses for the teams and utilize training plans to improve these areas.• Meet with Sustaining Engineering Group Management to make sure that tickets are properly prioritized and to gain updates on escalated issues. • Work with Customer Success Managers to help escalate/prioritize customer tickets.• Continue to function as a subject matter expert for SAST Engine product and Plugins. Engage with customers on management escalations to make sure all customer issues are resolved and the customer is satisfied. • Continue to function as the subject matter expert for the IAST product. Engage with Development and customers to make sure that IAST issues are resolved and the customer is satisfied.• Maintain multiple lab environments for testing upgrades, plugins, and customer issues.• Improve the Knowledge Base’s documentation by editing existing KB articles and writing and reviewing new articles. Show less
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Tier 3 Technical Support Engineer
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Mar 2018 - Mar 2020
• Engage with Sustaining Engineering team to resolve bugs and vulnerabilities in the product. • Function as a subject matter expert for SAST Engine product and Plugins. Engage with customers on management escalations to make sure all customer issues are resolved and the customer is satisfied. • Function as the subject matter expert for the IAST product. Engage with Development and customers to make sure that IAST issues are resolved and the customer is satisfied.• Maintain multiple lab environments for testing upgrades, plugins, and customer issues.• Improve the Knowledge Base’s documentation by editing existing KB articles and writing and reviewing new articles. Show less
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Forcepoint
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United States
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Software Development
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700 & Above Employee
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Technical Support Product Specialist
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May 2014 - Mar 2018
• Engage with Development and Cloud teams to resolve bugs and vulnerabilities in the product. Provide documentation on these issues to product management so that they can be resolved in future releases. • Function as a subject matter expert for Email Security product. Engage with customers on management escalations to make sure all customer issues are resolved and the customer is satisfied. • Improve the Forcepoint Knowledge Base’s documentation by editing existing KB articles and writing and reviewing new articles. • Create standard operating procedures to make day to day function easier for all parties involved. Work with Front line to create a schedule that works for the team as well as make sure that ample coverage is provided for customer issues. • Manage On-call rotation and scheduling, as well as act as supervisor for the team when management is engaged. Show less
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Appalachian State University
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United States
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Higher Education
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700 & Above Employee
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Night Assistant Supervisor
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Aug 2013 - May 2014
Work within Housing to manage Night Assistants on duty and to provide meaningful updates to the Night Safety Program alongside. the Graduate student tasked with running the program
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RHA Marketing Coordinator
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Aug 2013 - May 2014
Was responsible for creating marketing material for the Residence Hall Association for Appalachian State University. In addition to creating flyers and "swag" for the RHA, designed a number of logos for events that the RHA was putting on. Worked closely as part of a team following instructions from the RHA president. Was expected to provide assistance to Hall Counsels and act as a campus leader.
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Night Assistant
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Oct 2011 - Aug 2013
Worked with Resident Assistants to provide a safe, quiet environment from the hours of 11:30 pm to 03:30 am by doing hourly rounds and reporting incidents to the appropriate parties. Worked with Boone PD and Resident Directors to sort out incidents. Was responsible for nightly write ups of activities in the halls and for incident reports which documented the problem and resolution of the issue.
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RHA Secretary
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Aug 2012 - May 2013
Was responsible for taking diligent notes during Residence Hall Association meetings and taking an active part in being a campus leader. Was responsible for managing the RHA website and making sure that notes were provided to RHA members and made available on the website in a timely manner. Worked with hall councils to make sure that they were running smoothly.
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WELLS GENERAL, LLC
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United States
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Warehouse Assistant
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May 2010 - Aug 2010
Worked in the warehouse, assisting with categorizing and organizing the items within the warehouse and creating a system so that the electricians could find items easier. Provided assistance with on-site jobs as well as loading materials needed for jobs. Provided assistance with the yard by removing scrap and doing basic landscaping jobs. Worked in the warehouse, assisting with categorizing and organizing the items within the warehouse and creating a system so that the electricians could find items easier. Provided assistance with on-site jobs as well as loading materials needed for jobs. Provided assistance with the yard by removing scrap and doing basic landscaping jobs.
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Education
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2010 - 2014
Appalachian State University
Bachelor of Science, Computer Science
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