University Professor, English

• Aug 2019 - Present

Visiting Foreign Expert Visiting Foreign Expert

Administrative Officer / Business Manager; Mental Health Service Line

• 2012 - Aug 2019

Physician Practice Manager

• Oct 2003 - Jul 2010

Coordinate governance issues of over 90 employed physicians, both in the acute care and the ambulatory settings. Manage two hospital-based physician Cost Centers with Budget authority exceeding $10M in Patient Revenue, a growth of 4% during the last two years. Increased TRVU/Encounter ratio by 5% Coordinate governance issues of over 90 employed physicians, both in the acute care and the ambulatory settings. Manage two hospital-based physician Cost Centers with Budget authority exceeding $10M in Patient Revenue, a growth of 4% during the last two years. Increased TRVU/Encounter ratio by 5%

Deputy Director for Resources and Logistics

• Jul 1999 - Oct 2003

Direct the management and support of personnel, materiel and fiscal resources of an integrated care system providing comprehensive inpatient and ambulatory health care services to 65,000 beneficiaries in support of the strategic plan. Manage six subordinate managers who supervise over 100 other employees to provide overall direction, coordination, and evaluation of the functional area. Perform supervisory responsibilities including: establishing and monitoring core and function-specific competencies; interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Business / Admissions Office - Increased Collections by 92% and then again by 28% over two consecutive years which exceeding annual established revenue growth, cash flow and profit contribution goals. Human Resource Management Facilitated the on-site service that coordinates the personnel program that reviews decisions regarding selection for employees, promotions, training, performance, disciplinary actions and incentive awards to maintain a balanced compensation system for all employees, including physicians and executive members. Budget Office - Directed and controlled the discretionary operating budget of over $53M to increase clinical and service quality and customer satisfaction goals. Supervised the implementation of an automated funds administration, source document and accounting transaction system to deliver higher quality, more cost-effective services Accounting - Supervised all Accounts Payable, Billing and Collection functions - Monitored and approved all finance and accounting operations and reports - Supervised the transition to an "e-business" logistic supply system - Monitored payroll with mandatory direct deposit Show less

Data Quality / Performance Improvement Manager

• Jul 1999 - Sep 2003

Improved Medical Coding accuracy by 20% through monitoring and training programs that facilitated compliance with local and federal regulations, and accrediting body standards. Operations Coordinator, Emergency and After Hours - Developed 12-point essential operational protocol training plan - Coordinated 24/7 hospital coverage Improved Medical Coding accuracy by 20% through monitoring and training programs that facilitated compliance with local and federal regulations, and accrediting body standards. Operations Coordinator, Emergency and After Hours - Developed 12-point essential operational protocol training plan - Coordinated 24/7 hospital coverage

Medical Recruiting Manager

• Jun 1996 - Jul 1999

Medical Recruiter of the Year - Top five recruiting district (each year) - Most Improved recruiting office Medical Recruiter of the Year - Top five recruiting district (each year) - Most Improved recruiting office

Assistant Patient Accounts Department Head, Patient Relations Coordinator

• Jan 1994 - Jan 1996

Formed multidisciplinary team of providers, administrators, clerks and patients to increase patient and staff satisfaction from 2.6 to 4.2 on patient satisfaction surveys - Disaster Management: Successfully created and tested effective patient-tracking system during a 150-patient casualty exercise Formed multidisciplinary team of providers, administrators, clerks and patients to increase patient and staff satisfaction from 2.6 to 4.2 on patient satisfaction surveys - Disaster Management: Successfully created and tested effective patient-tracking system during a 150-patient casualty exercise