Experience

The Changing Workplace

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Developer

  • Feb 2016 - Present

  • Submitting code changes in a variety of languages and technologies for features and new behaviour on mature and large SaaS application. • Investigating and submitting code fixes for reported bugs from testers/clients, as part of support and development remediation sprints. • Work with large legacy codebase with a number of languages and frameworks including JS, Backbone, VueJS, PHP, Laravel, Coldfusion and MSSQL. • Receive, check and accept merge requests from colleagues as part of code review policies. Show less



Foundation Stage Forum Ltd

• Support Developer

  • Jan 2015 - Jul 2015

  • Investigated and resolved last line support issues with SAAS product. • Maintained and Provisioned servers in conjunction with hosting partners. • Maintained Service Knowledge Database. • Investigated and resolved last line support issues with SAAS product. • Maintained and Provisioned servers in conjunction with hosting partners. • Maintained Service Knowledge Database.



Pure360 - Now Spotler

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Technical Support Engineer

  • Oct 2014 - Jan 2015

  • Investigated and resolved last line support issues with SAAS product. • Provided guidance on how customers integrate with platform SOAP API. • Worked with development teams to ensure bugs were resolved. • Maintained and Provisioned servers in conjunction with hosting partners. • Maintained Service Knowledge Database with updated and reviewed articles (Workarounds, Known Errors and Problem Records), and provided new ones as appropriate. • Investigated and resolved last line support issues with SAAS product. • Provided guidance on how customers integrate with platform SOAP API. • Worked with development teams to ensure bugs were resolved. • Maintained and Provisioned servers in conjunction with hosting partners. • Maintained Service Knowledge Database with updated and reviewed articles (Workarounds, Known Errors and Problem Records), and provided new ones as appropriate.



Foundation Stage Forum Ltd

• Contract Developer

  • Mar 2013 - Oct 2014

  • Migrated large MySQL data sets from legacy into new CMS system. • Develop content for new CMS using PHP, MySQL and JS. • Wrote tutorials and technical documentation. • Interrogated Linux servers and liaised with hosting company to work towards third party PCI compliance audit. • Migrated large MySQL data sets from legacy into new CMS system. • Develop content for new CMS using PHP, MySQL and JS. • Wrote tutorials and technical documentation. • Interrogated Linux servers and liaised with hosting company to work towards third party PCI compliance audit.



Furniture Craft School

• Career Break

  • Mar 2012 - Feb 2013

  • Took a year out to gain new experiences and skills. • Gained knowledge and practical experience, producing skilled pieces. • Used new skills and managed time to design, plan and execute several pieces of furniture • Took a year out to gain new experiences and skills. • Gained knowledge and practical experience, producing skilled pieces. • Used new skills and managed time to design, plan and execute several pieces of furniture



YelloDog Ltd

• Technical Support Contractor

  • Dec 2011 - Feb 2012

  • Provided freelance troubleshooting and technical support to home users and small businesses in the Mid Sussex area. • Demonstrated good customer service skills dealing with the public, answering queries and helping people resolve IT problems. • Liaising with people of differing levels of IT literacy to explain or understand issues. • Provided freelance troubleshooting and technical support to home users and small businesses in the Mid Sussex area. • Demonstrated good customer service skills dealing with the public, answering queries and helping people resolve IT problems. • Liaising with people of differing levels of IT literacy to explain or understand issues.



3ev

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Contract Developer

  • Dec 2011 - Dec 2011

  • Supplemented project development team and contributed to successful completion of milestone to project deadline. • Settled into short term role and picked up new technologies. • Contributed frontend/backend code to web development project. • Supplemented project development team and contributed to successful completion of milestone to project deadline. • Settled into short term role and picked up new technologies. • Contributed frontend/backend code to web development project.



City, University of London

• United Kingdom
• Higher Education
• 700 & Above Employee

• Systems Programmer (UNIX)

  • Feb 2007 - Nov 2011

  • Maintained external marketing web pages, internal intranet resource and web applications using PHP/MySQL/JavaScript/HTML/CSS.• Helped configure and administer suite of 10+ Linux (Fedora, Redhat, Solaris) and Windows servers.• Provided 2nd/3rd line Windows and Linux support.• Developed scripting skills (PHP/JS/MySQL) to create BAU tools for streamlining administration and management processes

• Customer Support Officer

  • Feb 2003 - Feb 2007

  • Provided 1st/2nd line support for Windows and Linux desktops and systems• built and maintained PC desktops and student labs• Introduced PC imaging rebuilds to school labs, simplifying processes and increasing efficiency.• Implemented batch scripting and windows scripting techniques to automate routine maintenance tasks.