Matthew Arnold, PMP

Project Manager at Synergent
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Contact Information
us****@****om
(386) 825-5501
Location
Portland, Maine Metropolitan Area, US

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5.0

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Shon Foster

Matt is an insightful, imaginative, and thoughtful individual who brings a customer perspective to any endeavor. Matt has the ability to clearly articulate ideas and provide concise feedback in any situation. Matt builds trust easily, even in diverse groups, and uses this ability to help drive consensus. He is a focused, patient listener and communicator, inspiring confidence in others when issues arise.

Michael Moutrie

I had the pleasure of working with Matt for three years as part of the Device Lifecycle Team at US Cellular. In my role as Device Quality Manager we collaborated on a weekly basis to monitor product post-launch performance and resolve associated issues that were identified. We also jointly designed an Excel-based reporting process using data from a new storefront device-support tool which Matt then implemented as part of rolling that tool out to the field. During this time I was able to observe firsthand many of Matt’s most valuable attributes including a data-driven approach to problem solving, a keen attention to detail, an impeccable sense of responsibility, and outstanding written and verbal communications, all guided by his strong desire to contribute to the team. In short, Matt was a pleasure to work with, and I would consider myself very fortunate to have him as a work partner on future projects.

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Credentials

  • Project Management Professional (PMP)
    Project Management Institute
    Jun, 2019
    - Nov, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Project Manager
      • Aug 2022 - Present

    • Senior Project Coordinator
      • Feb 2020 - Aug 2022

    • eServices Specialist
      • Oct 2018 - Feb 2020

    • Consulting Project Manager
      • Feb 2018 - Dec 2018

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Technical Product Manager
      • Jul 2014 - Nov 2017

      Life-cycle Product Manager for smartphone, tablet, and connected device (IOT) portfolio.Managed the strategy and execution for Carrier/OEM software maintenance releases (security, enhancements, bug fixes)Responsible for the implementation and success of technical support programs and products across a multi-channel support and sales organization

    • Service Manager - New England
      • Sep 2011 - Jul 2014

      Leading the customer experience and sales operations for the New England market service-center locations

    • Operations Control Analyst
      • Feb 2008 - Sep 2011

      Retail sales operations consultant to sales leadership - auditing, process improvement, and risk mitigationCreated and distributed ad-hoc and scheduled reports to enterprise leadership (revenue assurance, program effectiveness, fraud, and transactional activity)

    • Retail Sales Consultant
      • Oct 2004 - Feb 2008

Education

  • University of Maine
    Bachelor of Science (BS), Business Administration and Management, General
    2002 - 2007
  • Husson University
    Project Management Leadership Program
    2018 - 2018

Community

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