Tier 2 NOC Specialist

• Nov 2016 - Present

Network Administrator

• Dec 2014 - Present

• Troubleshooting and support of DISA Network (2000+ Enterprise Network Devices) to ensure network connectivity and availability. • Very familiar with DISA Network, both in broad strokes and small quirks • Work on all levels of Computer Network; Firewalls, Load Balancers, DNS, Switches, Routers, VPN Devices, Proxies, PKI, etc. • Work on Cisco Routers/Switches/ASAs/Etc, Juniper Routers/Switches/Firewalls/Etc, BigIP LTMs and GTM Load Balancers, Brocade Switches, A10, DNS Bind, McAfee Sidewinders, Gigamon Switches, and other network devices and software. • Use Troubleshooting Tools such as Wireshark, Splunk, packet capture, and Spectrum/eHealth. Very skilled with analyzing packet capture • Apply complex LAN/WAN technology in support of complex network architecture. • Work large ticket count quickly and with eye for detail and customer concerns. • Created scripts to increase work speed, efficiency, and minimize human error. • Help train and educate new employees on techniques, methods, and best practices. • Experienced and skilled with network sustainment. • Constantly studies network architecture, operating systems, security guidelines, and devices. • Diagnosed potential network problems and security issues and researched and proposed solutions. • Proposed design changes to LANs/WANs to fix problems; Suggestions implemented network-wide. • Maintained network standards and Information Assurance Protocols and mitigated problems on numerous occasions. • Produced detailed network diagrams on Visio. • Worked high-priority tickets and willing to put in extra time as needed or requested. • Ensured proper hand-over to next shift as needed. Show less

Site Engineer

• Oct 2012 - Dec 2014

• Responsible for training new employees and overseeing 3-man shift. • Effectively apply Security and Technical Policies in a Tier 4 Data Center. • Installing/Replacing/Decommissioning Servers, Firewalls, Load Balancers, and Cisco/Juniper Switches & Routers. • Installing/Replacing/Labeling/Pathing Copper and Fiber cabling according to best practice policies. • Responds to alarms and events and working with other teams engaged to quickly resolve problems. • Troubleshooting Physical Layer problems, and assisting with Troubleshooting of Layer 2-4 problems. Show less