Experience

Hilton Chicago Oak Brook Hills Resort & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Revenue Analyst

  • Jun 2017 - Present



Hilton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Jun 2015 - Present

  - Greet and welcome all guests with a smile and professional conversation. - Manage guest arrivals, including processing payments, noting requests, and issuing room keys. - Resolve customer service issues efficiently. - Complete shift reports each day detailing reservations, check-ins/check-outs, and charges. - Work with scheduling, and running of smooth shifts to ensure team members are set-up for success. - Greet and welcome all guests with a smile and professional conversation. - Manage guest arrivals, including processing payments, noting requests, and issuing room keys. - Resolve customer service issues efficiently. - Complete shift reports each day detailing reservations, check-ins/check-outs, and charges. - Work with scheduling, and running of smooth shifts to ensure team members are set-up for success.



Marcos Pizza

• Plainfield IL

• Manager in Training

  • Jan 2014 - May 2015

  - Checked the quality and quantity of food items delivered. - Took necessary steps to meet customer needs and effectively resolve food or service issues. - Guaranteed positive customer experiences and resolved all customer complaints. - Correctly received orders, processed payments and responded appropriately to guest concerns. - Communicated clearly and positively with co-workers and management. - Followed all established practices and procedures. - Worked well with teammates and openly invited coaching from the management team Show less