Matthew Adams
Information Technology Support Specialist at Mercer University- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
ITIL Foundation Level
AXELOS Global Best PracticeJul, 2022- Oct, 2024 -
Apple Certified Support Technician 11 (Big Sur)
AppleAug, 2021- Oct, 2024 -
CompTIA A+ ce
CompTIAFeb, 2017- Oct, 2024 -
CompTIA Network+
CompTIAJan, 2020- Oct, 2024 -
CompTIA Security+
CompTIAJan, 2023- Oct, 2024
Experience
-
Mercer University
-
Macon, Georgia
-
Information Technology Support Specialist
-
May 2016 - Present
IT helpdesk specialist: providing tech support to Mercer University faculty, staff, and students. Responsibilities include: Managing Apple devices with Jamf Pro Creating and updating management policies with Jamf Pro Assisting with setup of email accounts on personal mail clients Directing clients to University resources Creating detailed support tickets for each client Communicating clearly and professionally with clients Assisting clients with wireless network issues, learning management systems, and other University technologies. Assisting faculty and staff with software licensed through the university and university-owned computers Show less
-
-
-
-
AV Technician
-
Sep 2014 - May 2016
Set up and monitor A/V systems for events at the Mercer University Center including, but not limited to: Multimedia presentations Multiple speakers Whole-room teleconferences Live event sound (sports, live music, presenters, meetings) Set up and monitor A/V systems for events at the Mercer University Center including, but not limited to: Multimedia presentations Multiple speakers Whole-room teleconferences Live event sound (sports, live music, presenters, meetings)
-
-
Education
-
2014 - 2018
Mercer University
Information Science and Technology (BS), Information Science and Technology
Community
