Experience

Business Process Associates

• France
• Business Consulting and Services
• 1 - 100 Employee

• Principal

  • Aug 2014 - Present

  Collaborates with C-level executives of small, medium and large commercial and Government contractors to provide enterprise solutions in operations, technology, training and vendor management. Blends business experience in change leadership, best practices, process re-engineering, disaster recovery, business continuity and risk mitigation with technology expertise in systems integration, SaaS, Cloud, networking, Business Intelligence, ERP and CRM to consistently drive gains in efficiency, competitive advantage and financial performance. Spearheads delivery of mission-essential projects in diverse corporate settings. Plans and executes steps vital to success of custom solutions including requirements gathering, solutions vetting, relationship development, RFPs, resource training/allocation, testing/QA and documentation. Full P&L responsibility for launching and managing business and IT consultancy. Develops and oversees client and vendor alliances; structures and negotiates contracts. Key Achievements - Partnered with C-suite of $45M+ Virginia-based IT products and services provider with 160+ employees to overcome failed ERP implementation; project managed transition to new system, reshaping internal business practices while collaborating with 3rd-party vendor on rollout of new solution; achieved timeline, budget and performance objectives, aligning project delivery with beginning of new fiscal year. - Retained by President of $500M Federal contractor with 175 employees to spearhead planning and deployment of enterprise CRM system; defined requirements, vetted solutions and generated RFPs with industry leaders including Microsoft (Microsoft Dynamics) and Salesforce.com; managed on-scope delivery of $1M Cloud-based pipeline management and quoting system, ensuring integration with existing ERP system and full mobility functionality via corporate branded app. Show less



Affigent, LLC

• Director, Business Operations

  • 2009 - 2014

  Recruited by CFO to resolve stalled ERP implementation for $270M global professional services and technology solutions company focused on the Federal sector. Project success led to full-time position with responsibility for business operations across multiple corporate locations. Provided leadership to teams in finance, order operations, marketing and sales, cultivating cross-functional rapport and cooperation. Initiated, mapped and led automation projects across a wide variety of functional areas including Business Intelligence, compliance reporting, CRM, business continuity/disaster recovery (BCDR) and document/catalog management. Upgraded business policies and practices in support of new technologies. Generated improvements in staff performance, systems capabilities and competitive advantage, favorably positioning company to secure large Government contracts such as IDIQs (Indefinite Delivery, Indefinite Quantity) and GWACs (Government Wide Acquisition Contracts). Key Achievements - Led business digitization projects, facilitating 33% revenue growth to $270M despite economic slowdown; utilized technology to fortify business practices, efficiency and quality while simultaneously lowering labor requirements and ensuring compliance with stringent federal contract requirements. - Resolved long-standing ERP implementation problem, finalizing 2-year-old stagnant project in 6 months. - Developed and delivered cutting-edge Continuity of Operations (COOP) solution with state-of-the-art capabilities and 1-hour recovery time; outperformed competitive bid, completing project at 75% of vendor’s original quote to save $400K while delivering system with greater capabilities. - Championed changeover to scalable CRM application; secured 30%+ cost savings through increased productivity and reduced staffing requirements; streamlined management of vital sales forecasting functions, incorporating customer quote, and lead-generation processes into single easy-to-use system. Show less



ARINC Managed Services (now Rockwell Collins)

• Strategic Projects

  • 2006 - 2009

  Recruited to preserve multimillion-dollar contract for $780M outsourced airport technology maintenance provider processing transactions for 2M+ passengers. Following initial project completion, retained by the C-suite to direct strategic IT and process improvement projects. Spearheaded enterprise initiatives to maximize technology utilization, business operations, project delivery, customer service, employee on-boarding and organizational efficiency, resulting in improved staff performance/retention, customer satisfaction, revenue and profitability. Developed and implemented SOPs and designed standardized global training program for newly hired field personnel, speeding full functionality of global startup operations. Introduced ITIL methodologies to rationalize systems infrastructure, resolve problems, mitigate risk and increase visibility of IT costs. Leveraged technology and best practices, restructuring billing procedures, improving reporting, collecting aged AR and ensuring attainment of contract deliverables. Hired, managed and trained 25+ IT professionals. Key Achievements - Developed turnaround strategy, rescuing failing $10M IT maintenance project; optimized systems functionality, business processes, resource utilization and service delivery, enabling company to secure $12M renewal contract 90 days before cancelation for non-performance. - Streamlined processes and introduced new technologies to reduce IT trouble tickets 75%, lower DSO 90 days and recoup $1.7M in aged accounts receivable and unbilled revenue. Show less



ARC (Airlines Reporting Corporation)

• United States
• Airlines and Aviation
• 700 & Above Employee

• Sr. Manager, Procurement & Logistics Services

  • 1996 - 2004

  Promoted to oversee global sourcing, quality assurance and distribution for $60B+ in annual financial transactions. Managed $18M P&L, 5 direct/23 indirect reports, 3 distribution sites, outsourced IT group, global sourcing and customer service for wide variety of products and services. Earned recognition for turnaround of underperforming order processing department; eliminated outsourcing and rebuilt/motivated disgruntled team to create highly efficient organization; subsequently spearheaded integration into customer service group. Averted business crisis, establishing national warehouse and distribution operation after existing vendor ceased operations with only 2 days’ notice. Key contributor to M&A integration activities, consolidating post-merger technology and supply chain activities. Manager, Document Procurement & Quality Assurance Recruited to reshape global procurement program. Created a paradigm shift within the airline industry, implementing new standards for ticket documents and initiating transition to bulk sourcing strategy for thousands of travel-related operations across the US. Introduced competitive bid process, favorably impacting pricing and quality on 1.2B annual paper tickets. Key Achievements - Generated 50% cost savings and resolved widespread quality issues, strengthening relationships with global partners by eliminating thousands in monthly defectives. - Reduced airline fraud $200M annually; vetted manufacturer’s proposed remedy and introduced unique solution in 4 weeks; delivered project 50% under budget at 3x planned capability by incumbent provider. - Captured 50% expense reduction, decreasing procurement costs $9M via bulk sourcing strategy; established new industry milestones and produced $2.4M annual savings by restructuring manufacturing and supply chain processes. - Drove dramatic quality improvements, eliminating 120+ monthly complaints to save $800K in replacement orders. Show less



US Airways (now American Airlines)

• Airlines and Aviation
• 700 & Above Employee

• Analyst, Airport Systems & Hardware

  • Apr 1993 - Oct 1996

  Investigated and implemented new technologies for airline ticketing and baggage systems. Represented company at high-profile industry meeting focused on reducing errors, improving quality and enhancing security of paper passenger tickets. Aligned technology capabilities with business goals to strengthen customer satisfaction, decrease costs and improve productivity. Piloted wireless PDAs for baggage loaders to speed operations and increase accuracy. Assessed, selected and deployed new airport ticket equipment. Show less