Matthew Wright
IT Specialist at National Association of Letter Carriers (NALC)- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Amazon Web Services Solutions Architect Associate
Amazon Web Services (AWS)Mar, 2022- Oct, 2024 -
Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS)Nov, 2021- Oct, 2024
Experience
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National Association of Letter Carriers (NALC)
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United States
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Government Relations Services
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1 - 100 Employee
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IT Specialist
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Feb 2020 - Present
• Performs Tier 2 and 3 Technical Support tasks to resolve Network issues and Cyber Security issues • Provides great customer service for over 400 employees across the nation • Configures Citrix profiles and increased Cloud-based computer usage by 80% • Creates users, profiles, groups and maintains accounts in Active Directory • Performs monthly Network updates and troubleshooting for Networks across the country • Maintains VLANs and LAN configurations, updates, and security • Responsible for incorporating and converting users to Azure r • Installs and edits Software scripts via PowerShell for configuring computer ease of use and setting up profiles • Maintains and configure Cisco switches for Networking • Executes Security tests over Networks including incorporating MFA • Creates documentations that are user friendly for complex IT implementations • Translates complex technical issues into digestible language for non-technical users. Show less
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Tasker
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United States
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Internet Marketplace Platforms
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1 - 100 Employee
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IT Support Freelancer
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Feb 2020 - Present
Experienced IT Specialist with a focus on client satisfaction and technical support. Proven ability to build strong client relationships and effectively communicate technical information. Skilled in delivering remote training sessions and maintaining accurate client documentation. Results-driven IT Specialist with a proven track record of developing and maintaining strong client relationships, leading to 80% repeat business and a consistent flow of referrals. Skilled in effectively communicating complex technical information to clients with diverse levels of technical expertise, ensuring clear understanding and successful resolution of issues. Recognized for delivering remote training sessions to over 30 clients, resulting in improved technical proficiency and a 25% reduction in support requests. Meticulous in managing and maintaining comprehensive client documentation, ensuring accurate and up-to-date records of configurations, troubleshooting steps, and solutions. Show less
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American Institute of Research
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United States
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Research Services
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1 - 100 Employee
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Information Technology Technician
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Dec 2019 - Feb 2020
Highly skilled IT Specialist (Customer Service) with a strong track record of overseeing website performance to meet customer needs across different time zones. Proficient in managing and resolving network and security issues, including Active Directory and DNS. Utilize intuitive problem-solving skills to assist Tier 3 helpdesk providers, ensuring prompt resolution of tangible issues. Effective in addressing customer complaints and concerns through exceptional communication abilities. Collaborative team player focused on resolving issues and devising efficient solutions. Extensive experience in serving and assisting over 1,000 clients in 26 state school districts. Proactively collect data from customer transactions to drive service improvement and enhance overall efficiency. Regularly present statistical insights and project progress in managerial meetings on a weekly basis. Dedicated to providing feedback to Tier 1 helpdesk providers to enhance customer service delivery. Show less
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USDA
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United States
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Government Administration
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700 & Above Employee
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IT Specialist
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May 2017 - Feb 2020
Experienced IT Specialist skilled in onboarding training, troubleshooting software applications, and providing Tier 1 IT support. Proficient in assisting Help Desk teams, troubleshooting personal computers, and setting up workstations. Adept at managing call logs, addressing user concerns, and conducting follow-up calls. Experienced in configuring software and maintaining computers and peripheral devices for optimal performance. Experienced IT Specialist skilled in onboarding training, troubleshooting software applications, and providing Tier 1 IT support. Proficient in assisting Help Desk teams, troubleshooting personal computers, and setting up workstations. Adept at managing call logs, addressing user concerns, and conducting follow-up calls. Experienced in configuring software and maintaining computers and peripheral devices for optimal performance.
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Education
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2015 - 2019
University of Maryland University College
3.0
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