Matthew Hickes
Sealing Room Operator at Connors Bros. Clover Leaf Seafoods Company- Claim this Profile
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Bio
Experience
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Connors Bros. Seafoods Company
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Canada
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Food and Beverage Manufacturing
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1 - 100 Employee
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Sealing Room Operator
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Aug 2020 - Present
Operation of steam equipment used in the process of cooking product. Remove product from steam and prepare them for canning. Process flow operator which ensures cook times and canning times are within the standard our company has set. Operation of steam equipment used in the process of cooking product. Remove product from steam and prepare them for canning. Process flow operator which ensures cook times and canning times are within the standard our company has set.
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DealerMine CRM
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Canada
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Appointment Scheduler
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Jan 2019 - Aug 2020
Scheduling service for a variety of dealerships including Mazda, Honda, Volkswagen, Ford, Lincoln, Volvo, Jaguar, assisting guests with service needs based on their mileage and maintenance schedule. Offering recommended services outside of their normal service scope based on the manufacturer's recommendations. Assisting in diagnosing issues for the technician's and service consultants to provide the guest with a quick experience Scheduling service for a variety of dealerships including Mazda, Honda, Volkswagen, Ford, Lincoln, Volvo, Jaguar, assisting guests with service needs based on their mileage and maintenance schedule. Offering recommended services outside of their normal service scope based on the manufacturer's recommendations. Assisting in diagnosing issues for the technician's and service consultants to provide the guest with a quick experience
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S&P Data Digital
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Canada
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Business Consulting and Services
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1 - 100 Employee
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CSR and Mentor
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Mar 2018 - Jan 2019
Provide my agents with coaching and training on a day to day basis, ensure they are following our rules and policies on all calls. Provide new hire recruits with the skills and information to perform on the job, train and develop new hires once they finish their initial training provide up training on new skill sets. Provide my agents with coaching and training on a day to day basis, ensure they are following our rules and policies on all calls. Provide new hire recruits with the skills and information to perform on the job, train and develop new hires once they finish their initial training provide up training on new skill sets.
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Cloud5 Communications
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United States
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Technology, Information and Internet
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300 - 400 Employee
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Travel Consultant
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Oct 2017 - Mar 2018
Provide a high level of customer service to the platinum card holders of American express while consulting and booking travel needs. Flights, Hotel, Rental Cars, Car Services as well as any needs the clients need met. Provide a high level of customer service to the platinum card holders of American express while consulting and booking travel needs. Flights, Hotel, Rental Cars, Car Services as well as any needs the clients need met.
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Nordia Inc.
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Canada
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Consumer Services
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700 & Above Employee
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Tecnical Support
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Aug 2016 - Oct 2017
Filling in for supervisors over weekends and during peak times, I also have participated in on the job training as a subject matter expert for the new hires fresh out of class for 2 weeks as they hit the floor supporting the new classes. My regular duties include Providing Technical support for Fibre Op Internet, TV, and Cable. Troubleshooting, setting tech visits for customers while providing customer service. Filling in for supervisors over weekends and during peak times, I also have participated in on the job training as a subject matter expert for the new hires fresh out of class for 2 weeks as they hit the floor supporting the new classes. My regular duties include Providing Technical support for Fibre Op Internet, TV, and Cable. Troubleshooting, setting tech visits for customers while providing customer service.
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Wyndham Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Travel Consultant
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Mar 2015 - Aug 2016
Working as part of the Wyndham rewards team my responsibilities included providing over and above customer service as I booked hotel and resort stays for our members as well as up selling them on other services we have within the company. Data entry, attention to detail, multitasking, and active listening were other skills used. Working as part of the Wyndham rewards team my responsibilities included providing over and above customer service as I booked hotel and resort stays for our members as well as up selling them on other services we have within the company. Data entry, attention to detail, multitasking, and active listening were other skills used.
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SECURE ENERGY
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Canada
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Oil and Gas
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700 & Above Employee
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South District Safety Advisor
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May 2014 - Oct 2015
I am responsible for accident investigation, collection of data from hazard ids. Review of documentation but most of all, advising, coaching, and providing a knowledge base for the Southern Region of Secure Energy's PRD division including Drayton Valley FST, Brazeau WRD, Rocky Mountain House FST, Willisden Green Landfill, Pembina Landfill in Alberta, Loyddminster and Silverdale FST in Saskatchewan.
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Equipment Operator
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Jan 2014 - May 2014
Operation of a 850J John Deere Dozer in a oilfield waste landfill.
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Safety Supervisor
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Sep 2013 - Jan 2014
Provide onsite safety support and expertise on a different variation of projects. Consult with project managers and foreman to forecast safety services they will need, as well as make sure they are following within OH&S standards. Spot audits, safety meetings, and coaching. Provide onsite safety support and expertise on a different variation of projects. Consult with project managers and foreman to forecast safety services they will need, as well as make sure they are following within OH&S standards. Spot audits, safety meetings, and coaching.
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Newalta
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Environmental Services
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200 - 300 Employee
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Facility Operator
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Aug 2012 - Sep 2013
I am respondsible for Waste Oil Recovery, Centerfuge Operation, Pipeline and Valve Repair, Triplex operation for water injection disposal, I also operate a Front End Loader and Skidsteer. Boiler operation and maintnence. I am respondsible for Waste Oil Recovery, Centerfuge Operation, Pipeline and Valve Repair, Triplex operation for water injection disposal, I also operate a Front End Loader and Skidsteer. Boiler operation and maintnence.
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HSE Integrated Ltd
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Canada
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Oil and Gas
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300 - 400 Employee
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Operations Coordinator
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Aug 2010 - Jul 2012
Coordinate between Clients, Field Staff, and in house departments. Prepare and execute schedules, logistics and equipment for upcoming projects. Ensuring all staff have the tools and knowledge to suceed in the field. Closing out and reconsiling invoices. Coordinate between Clients, Field Staff, and in house departments. Prepare and execute schedules, logistics and equipment for upcoming projects. Ensuring all staff have the tools and knowledge to suceed in the field. Closing out and reconsiling invoices.
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Tundra Site Services
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Canada
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Human Resources Services
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1 - 100 Employee
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Safety Supervisor
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Feb 2009 - Jul 2010
Liase between contractor and client, provide all documentation to field workers that pertained to the project. Hold daily safety meetings, spot audits, communicate with WCB and OH&S Liase between contractor and client, provide all documentation to field workers that pertained to the project. Hold daily safety meetings, spot audits, communicate with WCB and OH&S
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United Safety
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Canada
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Oil and Gas
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400 - 500 Employee
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Field Service Technician
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Sep 2008 - Feb 2010
Calibration of Stand Alone Monitors,Supervise Tank Cleanings, Safety Watch, Provide onsite expertise on Sour Gas wells. Calibration of Stand Alone Monitors,Supervise Tank Cleanings, Safety Watch, Provide onsite expertise on Sour Gas wells.
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Education
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Kennecasis Valley High School
High School Diploma, High School/Secondary Diplomas and Certificates